Roy French
Russell, KS,KS
Summary
Dynamic Field Operations Specialist with a proven track record at Purple Wave Auction, excelling in customer service and problem resolution. Skilled in equipment operation and leading teams, I effectively enhanced operational efficiency and client relations, ensuring timely project completion while maintaining high safety standards. Committed to fostering strong relationships and achieving results.
Overview
19
19
years of professional experience
Work History
Field Operations Specialist
Purple Wave Auction
06.2024 - Current
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently.
- Call customers to schedule time to tack pictures and collect data for assets they are selling on a online auction
- Take pictures and collect data of assets and explain to customers how the auction works
Heavy Equipment Operator
Ellis County Public Works
10.2022 - 06.2024
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Ran heavy equipment for the Road and Bridge
Customer Service Representative
Transwest Truck Trailer RV
12.2019 - 12.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
General Foreman
Milestone Companies
01.2019 - 11.2019
- Worked alongside team to accomplish work goals according to schedule.
- Performed job safety analysis on daily basis to mitigate risks for all workers and visitors to job sites.
- Completed final walkthroughs at job sites to close out projects.
- Achieved timely completion of projects with strict adherence to budget constraints and quality standards.
Hazmat Tanker Driver
Northern Plains Trucking
05.2014 - 01.2019
- Maintained compliance with federal regulations by accurately completing driver logs, inspection reports, and other required documentation.
- Assisted in the development of new drivers through mentoring and providing guidance on industry best practices related to hazmat tanker operations.
- Executed correct processes when delivering chemicals on highways, meeting Department of Transportation standards for every load.
- Increased efficiency in loading/unloading processes by collaborating closely with team members and following proper hazmat procedures.
Equipment Operator
City Of Loveland Public Works
06.2006 - 05.2014
- Maintained and cleaned equipment after each job and inspected.
- Operated machining equipment safely with team of operators.
- Ensured safe working environment through adherence to safety guidelines and protocols for equipment operation.
- Completed minor repairs and replacements of equipment parts to restore functionality.
- Pick up trash on daily routes
- Train new employees
Education
Certificate - Real Estate
Norther Colorado College of Real Estate
Loveland, CO06-2023
High School Diploma -
Windsor High School
Windsor, CO05-1995
Skills
- Customer service
- Customer relations
- Problem resolution
- Relationship building
- Client relations
- Equipment operation
- Leading teams
- Supervisory skills
- Verbal and written communication
- Operational efficiency
- Work order management
- Site inspections
Timeline
Field Operations Specialist
Purple Wave Auction
06.2024 - Current
Heavy Equipment Operator
Ellis County Public Works
10.2022 - 06.2024
Customer Service Representative
Transwest Truck Trailer RV
12.2019 - 12.2022
General Foreman
Milestone Companies
01.2019 - 11.2019
Hazmat Tanker Driver
Northern Plains Trucking
05.2014 - 01.2019
Equipment Operator
City Of Loveland Public Works
06.2006 - 05.2014
Certificate - Real Estate
Norther Colorado College of Real Estate
High School Diploma -
Windsor High School
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