Elizabeth Brown

• Worked directly under the Client Services manager regarding decision making and daily operations
• Supervised daily operations to ensure optimal client service and animal care standards.
• Excelled in effective communication techniques for client interactions regarding the intake and outcome of animals
• Worked alongside animal care and medical staff to gain a full picture of each animal's status and how to best assist in placement
• Mentored team members to promote productivity and commitment to friendly service.
• Managed escalated client issues, collaborating with various departments to achieve successful resolution.
• Provided leadership, guidance and support to staff members.
• Dedicated time to work with the animals to best find placement for them and became familiar with their medical status
• Resolved client inquiries and concerns to improve satisfaction and loyalty.

• Worked with more than 40 cats each day
• Supported animal wellbeing by caring for both physical and mental health needs through strategies such as petting, playing, and treats
• Boosted animal health for cats by carrying out optimal feeding and watering schedule.
• Trained new caregivers on animal care, cleaning and disease management.
• Kept cages, rooms, and decks neat and clean.
• Monitored animals for signs of behavioral problems, illness, or injury and communicated concerns to medical personnel
• Managed facility laundry, cleaning, and restocking of food and litter

• Advanced my communication skills with coworkers as well as the various types of people who come through our store.
• Quickly learned the company's procedures and how to get tasks done most efficiently.
• Used judgment to make decisions as needed and guided others.
• Worked with the goal of creating the most enjoyable experience for workers and customers alike.
• Passionate about the details, no matter how small.

• Monitored music resource room, including printing, use of university books and materials, and computer usage Received calls, greeted, and directed office visitors Organized and managed received office materials, assembled materials for music programs.

• Experienced working in back room processing, flowing, recovering and maintaining the salesfloor, and working the front end I have learned how to effectively work to resolve conflict with customers and coworkers and how to provide the best experience for customers.
• I have learned to budget time efficiently.

I pursued a music degree at Towson University for some time before ultimately making the decision to put a pause on school, instead seeking career opportunities. While studying at Towson, I did complete the requirements to fulfill a music minor. I hope to return to my education in the future as it may pertain to furthering my career.