Elizabeth Buckley
Tilton,NH
Summary
Achieved significant improvements in team productivity through strategic leadership in quality assurance initiatives. Delivered effective issue resolution and enhanced interpersonal communication across teams. Elevated project management and training processes to streamline production scheduling. Established a strong example of work ethic and punctuality, inspiring team commitment. Drove successful outcomes by maintaining a detail-oriented and proactive approach. Initiated process improvements that benefited team operations. Thrived in fast-paced environments while managing multiple responsibilities.
Overview
2023
2023
years of professional experience
1
1
Certification
Work History
Samsung Field Sales Manager
2020Companies
Portsmouth, NH
2024 - 2026
- Directed the development and execution of strategic sales initiatives to drive market growth and customer engagement.
- Cultivated strong relationships with key clients through effective communication and tailored solutions to meet their needs.
- Analyzed market trends and competitor activities to identify opportunities for enhancing product positioning and sales strategies.
- Coordinated training sessions for team members, fostering skill development in sales techniques and customer interaction.
- Implemented performance metrics to track team achievements, driving accountability and continuous improvement across sales efforts.
- Collaborated with cross-functional teams to align marketing campaigns with sales objectives, maximizing outreach effectiveness and impact.
- Led regular sales meetings to review progress, share best practices, and motivate team members towards achieving targets.
- Increased territory sales by developing and implementing effective sales strategies.
- Accompanied sales representatives on site visits to resolve issues and foster and build relationships.
- Developed key account management strategies that resulted in strengthened partnerships and increased revenue.
- Implemented comprehensive training programs for new hires, ensuring a thorough understanding of products and services offered.
- Analyzed market trends to identify new opportunities for growth within the industry segment.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Prepared sales presentations for clients showing success and credibility of products.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Team Lead
OSL Retail Services
Concord, NH
03.2019 - 02.2023
- Building a Team to to hit target goals and help them move to a higher position within the company.
- Conducting performance appraisals for my team members and identifying areas which needed improvement. Taking necessary actions for member's performance
- Hitting target goals in each store and always aiming for higher.
- One on one coaching and roll play to see where confusion or unknown knowledge could improve.
- Make sure all company policies are known and following those guideline.
- Improve performance by developing different strategies and be able to help improve customer service.
- Making daily logs of employees attendance, task completion, growth, and where improvements could be made.
- Helping my manager with achieving our store goals and filling in when unable to lead meetings with the other Team Leads.
- Making sure to always resolve any issue a customer may have.
- Making sure to have good communication with other managers and team leads to develop better methods and techniques that can help us as a team be more successful.
- Delegate appropriate tasks to individuals skill set.
- Interviewing candidates, coaching/training, educating on selling and product. Finding the best way to present the best fit for the customer.
- Prioritize your time. Managing multiple stores, keeping up with goals and being there for your employees/customers.
- Leading by example, show your team leadership. Show them motivation and positive techniques.
- Supported my manager and would take on stores that were not hitting goals outside my jurisdiction to help us as a whole hit every target goal.
- Leading meetings everyday with other Leads and manager to go over any new product, policy, pricing, or new techniques. I was able to grow a lot in this position. I started leading all the meetings with others in my district. I was leading meetings after that out of my district to help teach my sales techniques and help educate others in many other areas which I had the highest numbers in.
- Collaborated closely with restaurant managers to coordinate events held in the bar area.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
Manager
Owl's Nest Country Club
Campton
05.2016 - 02.2019
- Helping where I was needed most. I was mostly in the restaurant portion and made sure everything ran smoothly. At times I was on the gulf course helping fill in or meeting with clients to discuss an event, new members, and making sure everything went smoothly.
- Interviewing, hiring, training employees of all different levels. Educating about what their roll was and what was expected down to the last detail.
- Being able to jump right in to where I was needed most. Helping serve food, catch up on food orders behind the line, or talking to our guests in the dining room. When people didn't show up to work large events I bartender and was able to fix everything by changing some things last minute and being able to adjust what needed to be for a great outcome.
- Finding a resolution to any problem without anyone taking notice and making sure every guest had the best experience was my expertise. Happy guests return and word of mouth can make or break any business. I always present myself in a professional manner and going above and beyond accommodating each customers expectance.
- I'm great at multitasking and making sure to always be prepared under any circumstance.
Bar Manager
Rumney Rocks Bistro
Rumney, NH
04.2014 - 05.2016
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Prepared detailed reports on daily sales figures to track trends in customer preferences.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Assisted in developing menus featuring seasonal ingredients from local suppliers.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Implemented strategies designed to increase revenue through upselling techniques.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Poured wine, beer and cocktails for patrons.
- Restocked beer and liquor regularly and after special events.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Reorganized bar stations to streamline service flow.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
Restaurant Manager
Main St. Station Diner
Plymouth
01.2011 - 04.2014
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Established policies for cash handling procedures to maximize security measures.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Maintained detailed records of sales transactions and daily shift reports.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Managed accounts payable, accounts receivable and payroll.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Created detailed reports on weekly and monthly revenues and expenses.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Explained goals and expectations required of trainees.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Distributed food to service staff for prompt delivery to customers.
Education
Associate of Arts - Graphic Design, Marketing, And Business.
Plymouth State University
Plymouth, NH05-2012
Skills
Performance monitoring
Production Monitoring
Complaint resolution
Product Management
Employee engagement
Coaching and Mentoring
Marketing knowledge
Performance Improvement
Diversity and Inclusion
Key Performance Indicators
Customer Focus
Work Planning
Team Supervision
Quality Improvement
Client Service
Sales expertise
Issue Resolution
Analytical Thinking
Flexible Schedule
Goal Setting
Performance Evaluations
Leading Team Meetings
Giving Constructive Feedback
Client Support
Team motivation
Complex Problem-Solving
Leadership
People Management
Teamwork and Collaboration
Work Planning and Prioritization
Account Management
Problem-Solving
Attention to Detail
Conflict Resolution
Project Planning
Quantitative skills
Commission structures
Problem-solving abilities
Task Prioritization
Reliability
Team building
Affiliations
- I'm a mother. I garden, sew, paint, make jewelry, and woodwork.
- Help with local fundraising for those in need. Ex. I helped collect gift cards from the hometown of an old neighbor of mine who's house burnt down and put together a spaghetti dinner and silent auction. I talked with the neighbors and we had a great turn out with lots of donated home made and boughten items. I set up a Facebook fundraiser and combined this raised over $22,000 to help her get back on her feet.
- Trash pick up to help environment and clean up towns.
- Raised money for humane society which means a lot to me because my dog is a rescue I saved 7 years ago.
Languages
Spanish
Limited
Creating My Brand: EverythingMee
- I became a mother 3 years ago and during this time I created my brand EverythingMee. It started with me making my child everything she needed; bibs, blankets, clothes etc. I started getting asked for custom orders from people who admired what I made. This grew into a jewelry line, home decor, a baby line, paintings and print orders sold to companies to market my brand at multiple levels. I started selling online and talking to multiple stores that now carry my products.
Accomplishments
- I have always had higher expectations then expected of me which has helped me grow into higher leading rolls.
- At OSL I have won multiple awards for sales and customer satisfaction. I was always communicating and helping others grow in skill set. I can take direction and have great peoples skills to help others learn their best way to improve. I wouldn't be happy unless I was above a target goal not just meeting it. Which helped out my manager when other stores were not at goal I had the time to visit them and get the numbers to where they needed to be. Teamwork is important and I care about not just meeting my own personal goals but as a whole all winning. Towards the end of my time at OSL I was training for District management roll which I was offered right before leaving on maternity leave.
Certification
- I've always moved up to management level at past jobs because I'm dependable, honest and highly motivated. My goal is always to be the best I can be but also help others to grow as well. At OSL I helped my manager with insite on who was growing and who pushed themselves. I helped my employees where they struggled to reach goals and eventually get promoted to Team Leads.
Timeline
Team Lead
OSL Retail Services
03.2019 - 02.2023
Manager
Owl's Nest Country Club
05.2016 - 02.2019
Bar Manager
Rumney Rocks Bistro
04.2014 - 05.2016
Restaurant Manager
Main St. Station Diner
01.2011 - 04.2014
Associate of Arts - Graphic Design, Marketing, And Business.
Plymouth State University
Samsung Field Sales Manager
2020Companies
2024 - 2026
Education and Training
other