Stephanie Elzie
Shreveport,LA
Summary
Seeking a job that allows me an opportunity to utilize my multiple skills obtained from work and educational experiences at a company that encourages progression and appreciates professionalism.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Samsung Field Sales Manager
2020 Companies, Inc.
Shreveport, LA
01.2025 - Current
- I currently cover 64 store across Northwest Louisiana, East Texas, and South Arkansas. I oversee the sales and training of Samsung products in different retailers. Verizon (corporate, Victoria, Russell Cellular), AT&T (corporate, Prime, Blue Link), T-Mobile Corporate as well as Sam's Club store in store, and Walmart Premium Wireless.
ASM (Assistant Store Manager)
Lowe's Home Improvement
Shreveport, LA
11.2024 - 01.2025
- MST ASM
- Merchandising Manager
- Planograms
- Floorplans
- MOD duties
Store Manager
Bath & Body Works
Shreveport, LA
03.2023 - 10.2024
- I am the retail store manager. I handle all back office including but not limited to; inventory, staffing, selling, coaching, presentation, talent, and marketing. I am also out of on the floor as the selling lead as needed providing amazing customer service and knowledge to all customers.
Purchaser/ Administrative Assistant
XPO Logistics
Shreveport, LA
05.2022 - 02.2023
- I work in the diesel mechanic shop. I assist the shop manager and lead technician in daily activity. I process invoices, work orders, inventory counts, and order parts as needed for 9 different city locations from Louisiana, Texas, and Arkansas. I am the liaison between account payable and the company along with multiple vendors in different areas.
Area/Market Manager
Premium Retail Services
Shreveport, LA
03.2021 - 05.2022
- I oversee wireless employees in the Shreveport/Blanchard area. I am responsible for scheduling employees to work at the different Walmart locations selling wireless phones and plans. I also make sure goals are met. I currently have 3 locations I manage.
Customer Service and Sales Representative
Xfinity Comcast
Shreveport, LA
02.2019 - 02.2021
- Customer Service and Sales.
Retail Store Manager
Russell Cellular Verizon Wireless Retailer
Shreveport, LA
12.2017 - 03.2019
- I started as a wireless sales consultant. I have been promoted to store manager. I responsible for selling and educating my customers on their new devices and lines of services. Training new employees and overseeing the function of the store.
- Starting New Services
- Selling phones
- Prepaid
- Leadership
- Training
- Insurance claims
- Tech support
Retail Store Manager
AT&T (retailer)
Shreveport, LA
08.2016 - 12.2017
- I am responsible for educating and selling customers phones, plans, internet and cable services. Training new employees and managerial duties.
- Educate Customers on the different devices and how to utilize them.
- Start and Set up new accounts
- Sell DirecTV and At&t U-Verse/ Voice and Internet
- Sell and Set up Phones, Tablets, and Smart Watches
- Sell Accessories
- Meet Quotas and Deadlines
- Set up Business customers
Electronics Sales Representative
Sams Club
Shreveport, LA
07.2013 - 08.2016
- I was Responsible for Electronics. I work with tv's, cameras, laptops, cell phones, office supplies, etc. I help educate members about the devices.
- Connections
- Set Up New Wireless Accounts
- Sprint, Verizon, and AT&T
- Upgrade Existing Accounts
- Set Up and Activate Phones
- Educate Customers on Tv's and Accessories
- Teach Customers about Laptops and Computer
Customer Service Representative
Best Buy
Shreveport, LA
06.2012 - 06.2013
- I am responsible for educating and selling products to customer while displaying great customer service skills. I am also responsible for staying up to date on our new products and learning about them so I may help meet every customer's needs.
- Product Specialist
- Cell phone accounts
- Handling Money
- Putting in orders
- Meeting deadlines
- Meeting Budgets
- Assisting Customers
- Answer Phones
- Working outside of department
- Working outside of job description
Technical Support Supervisor
Teleperformance
Shreveport, LA
10.2011 - 05.2012
- I was responsible for answering calls to assist customers with bills, plans, device issues, sales and more while providing customers with the best customer service in a call center environment. Supervising a team and training.
- Answer Phones
- Team Leader
- Problem Solving
- Meeting Deadlines
- Customer Service
- Keeping Work Area Clean
- Technical Support
- Call Center
- Handle payments/ Credit Cards
Education
High school diploma or GED - Business Management
Wiley College
05.2018
Skills
- Customer service
- Product Development
- Recruiting
- Business Development
- Store management
- Windows
- Payroll
- Merchandising
- Upselling
- CRM Software
- Communication skills
- Training & development
- Customer support
- Wireless sales
- 10 key calculator
- Strategic Planning
- Customer relationship management
- Supervising experience
- Operations Management
- Leadership
- Change Management
- Technical Support
- Retail Sales
- Microsoft Office
- Phone etiquette
- Purchasing
- Retail Management
- Sales
- Sales Management
- Salesforce
- Account Management
- Store Management Experience
- Profit & loss
- Office management
- Management
- Loss Prevention
- Budgeting
Certification
Driver's License
Timeline
Samsung Field Sales Manager
2020 Companies, Inc.
01.2025 - Current
ASM (Assistant Store Manager)
Lowe's Home Improvement
11.2024 - 01.2025
Store Manager
Bath & Body Works
03.2023 - 10.2024
Purchaser/ Administrative Assistant
XPO Logistics
05.2022 - 02.2023
Area/Market Manager
Premium Retail Services
03.2021 - 05.2022
Customer Service and Sales Representative
Xfinity Comcast
02.2019 - 02.2021
Retail Store Manager
Russell Cellular Verizon Wireless Retailer
12.2017 - 03.2019
Retail Store Manager
AT&T (retailer)
08.2016 - 12.2017
Electronics Sales Representative
Sams Club
07.2013 - 08.2016
Customer Service Representative
Best Buy
06.2012 - 06.2013
Technical Support Supervisor
Teleperformance
10.2011 - 05.2012
High school diploma or GED - Business Management
Wiley College