Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Burgess

Tree Care And Services
Albuquerque,New Mexico

Summary

Driven and adaptable professional with a strong background in landscaping and office administration, notably with Blooma Tree Experts. Excelled in customer service and landscape equipment operation, enhancing client satisfaction and safety on-site. Demonstrated a strong work ethic and machine safety practices, achieving significant improvements in resource allocation and job site efficiency.

Overview

14
14
years of professional experience

Work History

Grounds Crew/ Landscaper

Blooma Tree Experts
05.2021 - 05.2022
  • Setting up equipment up at the start of each job and putting it away when job is completed
  • Helped set climbing lines and rigging equipment
  • Cleared drop zone and chipped debris
  • Climbed and pruned smaller trees and bushes
  • Used a hedge trimmer when necessary
  • Cleaned job site at the end of work
  • Bucked and moved larger trunk pieces
  • Wore appropriate PPE
  • Operated landscaping equipment with focus on safety and machine longevity.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
  • Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
  • Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
  • Cut trees and shrubs to shape and maintain landscape.

House Cleaner/ Office Assistant

Susan's Green Cleaning
08.2019 - 10.2020
  • Adhered to professional house cleaning checklist.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Emptied trashcans and transported waste to collection areas.
  • Organized tasks efficiently, prioritizing workload according to client preferences and property requirements.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas throughout the home
  • Assisted fellow house cleaners when needed during busy periods or staff shortages.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Reduced client complaints by consistently meeting or exceeding cleanliness standards set by homeowners.
  • Developed strong relationships with clients through consistent high-quality service and friendly interactions.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
  • Maintained and updated office records, both digital and physical.
  • Managed daily data entry and kept clerical information accurate and up-to-date.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Delivered clerical support by handling range of routine and special requirements.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Input data into spreadsheets and databases.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Utilized office management software to record and track customer information.

Senior Title Clerk

Eastside Auto Licensing
10.2008 - 07.2014
  • Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
  • Managed and reconciled accounts to finalize accurate and complete financial transactions.
  • Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
  • Handled cash and credit card payments accurately.
  • Kept up-to-date with state and federal regulations to prevent errors and fraud.
  • Communicated with customers to resolve common title issues.
  • Entered title and vehicle information into database.
  • Prepared tax and title documents to submit legal transfer work to DMV.
  • Contacted Washington Motor Vehicle Department to determine status of pending titles.
  • Performed data entry and other administrative tasks to keep records and files organized and accurate.
  • Received and processed paperwork for titles, new license plates, and renewals.
  • Collected taxes and fees, submitted payments and issued receipts.
  • Calculated and remitted state sales tax, service, and other charges.
  • Organized and prepared tax and title documents to transfer ownership of property.
  • Educated clients on the importance of title integrity by explaining the risks associated with incorrect or missing documentation.
  • Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
  • Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
  • Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
  • Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.

Education

No Degree - Computer And Information Sciences

Lake Washington Institute of Technology
Kirkland, WA
05.2001 -

High School Diploma -

Manzano High School
Albuquerque, NM
05.2001 -

Skills

    Heavy Lifting

    Weeding and edging

    Lawn and Grounds Maintenance

    Customer Service

    Strong Work Ethic

    Jobsite Safety

    Pruning and hedging

    Using hand tools

    Pruning skills

    Pruning Techniques

    Hedge walls

    Weather Tolerance

    Flexible and Adaptable

    Responsible and Punctual

    Landscape equipment operation

    Physically Fit

    Machine Safety Practices

    Site Safety

Timeline

Grounds Crew/ Landscaper

Blooma Tree Experts
05.2021 - 05.2022

House Cleaner/ Office Assistant

Susan's Green Cleaning
08.2019 - 10.2020

Senior Title Clerk

Eastside Auto Licensing
10.2008 - 07.2014

No Degree - Computer And Information Sciences

Lake Washington Institute of Technology
05.2001 -

High School Diploma -

Manzano High School
05.2001 -

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Elizabeth BurgessTree Care And Services