Elizabeth Burkhardt

• Served high customer volumes in an All-you-can-eat crabs environment.
• Collaborating with coworkers and management to adapt service strategies in response to evolving COVID-19 guidelines, restrictions and customer expectations.
• Providing excellent customer service by promptly resupplying guests with hot crabs, fresh butter, sides, drinks and empty disposal pails, while maintaining a friendly, unrushed experience.
• Adapted to weather and unforeseen staffing issues by supporting management when and wherever needed.
• Maintained impeccably clean, attractive and well-stocked bar area.

• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift and preparing cash drawers.
• Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
• Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
• Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
• Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.

LMT in process