ELIZABETH CABRERA
Las Vegas,NV
Summary
Results-driven collections agent with proven skills in debt negotiation, payment processing, and credit analysis. Successfully improved collection processes and fostered positive client relationships.
Overview
23
23
years of professional experience
Work History
Collector Agent
CAPITAL CREIDT LLC
Las Vegas, NV
09.2024 - Current
- Managed customer accounts to ensure timely collection of outstanding debts
- Utilized negotiation skills to resolve payment disputes effectively
- Conducted thorough research on account statuses and payment histories
- Implemented strategies to improve collection processes and outcomes
- Utilize LexisNexis
- Processing payments and set up auto Pay
- Offer Deferments and options to get Customers current and stay current
Collections Agent
Mechanics Bank
Las Vegas, NV
06.2013 - 08.2024
- Negotiated payment plans to resolve delinquent accounts and improve recovery rates.
- Utilized collection software to track account statuses and document interactions efficiently.
- Educated clients on payment options, fostering positive relationships while ensuring compliance with policies.
- Monitored account activity and identified trends to implement proactive collection strategies.
Collections Agent
Citibank
THE LAKES NV
11.2002 - 05.2013
- Trained junior agents on effective communication techniques and compliance regulations, enhancing team performance.
- Developed scripts for client interactions, improving consistency and effectiveness of collections efforts across the team.
- Collaborated with legal team to address escalated accounts, facilitating timely resolutions to complex issues.
- Analyzed collection metrics to refine processes, driving improvements in overall operational effectiveness and efficiency.
Education
High School Diploma -
Everest Institute
Las Vegas, NV05-2000
Skills
- Payment processing
- Credit analysis
- Debt negotiation
- Financial counseling
- Lexis Nexis Acurrint
Languages
English
Full Professional
Timeline
Collector Agent
CAPITAL CREIDT LLC
09.2024 - Current
Collections Agent
Mechanics Bank
06.2013 - 08.2024
Collections Agent
Citibank
11.2002 - 05.2013
High School Diploma -
Everest Institute