Elizabeth Caldwell
Waverly,OH
Summary
*Assistant Manager with a track record of enhancing customer loyalty at Family Dollar.
*Resolved disputes with empathy and professionalism. *Skilled in money handling and fostering team leadership. I significantly reduced cash discrepancies. *My positive attitude and decision-making abilities contribute to exceeding performance expectations.
*Management professional with track record of effective team leadership and operational oversight. *Consistently achieves goals through collaborative efforts and adaptability to changing demands. *Skilled in conflict resolution, process improvement, and fostering positive work environment.
*Diligent with strong foundation in managing daily operations and team leadership.
*Proven success in optimizing workflows and enhancing customer satisfaction. *Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Family Dollar
10.2018 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Customer Service Representative
Adelphia Communications
09.2001 - 05.2004
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- placed service calls
- discussed cutomer billing
- troubleshoot equipment
Education
Associates Degree - Business Management
Ohio University
Chillicothe, OH05-2009
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Positive Attitude
- Business Management Skills
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Customer rapport
- Retail operations management
- Strategic planning
- Policy enforcement
- Multitasking
- Team collaboration
- Adaptability
- Verbal and written communication
- Workplace safety compliance
- Employee supervision
- Vendor relationship management
- Customer service and satisfaction
- Reporting and documenting
- Computer skills
- Problem resolution
- Active listening
Timeline
Assistant Manager
Family Dollar
10.2018 - 10.2019
Customer Service Representative
Adelphia Communications
09.2001 - 05.2004
Associates Degree - Business Management
Ohio University
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