Elizabeth Cannon
Raleigh,NC
Summary
Accomplished Customer Service Representative with a proven track record at Amazon, enhancing customer loyalty through exceptional problem-solving and active listening skills. Expert in managing high-stress situations and resolving complaints with empathy, significantly contributing to sales growth and team performance metrics.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Williams-Sonoma
08.2019 - 11.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Amazon
06.2016 - 07.2019
- Answered constant flow of customer calls with minimal wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts - English Education
USF
Tampa, FLSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Languages
Chinese (Mandarin)
Professional Working
Timeline
Customer Service Representative
Williams-Sonoma
08.2019 - 11.2022
Customer Service Representative
Amazon
06.2016 - 07.2019
Bachelor of Arts - English Education
USF
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