Elizabeth Capps
Lakeland,FL
Summary
Detail-oriented Surgery Scheduler with expertise in patient coordination and medical records management. Committed to ensuring compliance and delivering exceptional customer service, contributing to streamlined operations and enhanced patient satisfaction. Experienced Surgery Scheduler and Medical Coder known for exceptional data accuracy and adherence to HIPAA guidelines. Proven track record of improving scheduling processes and resolving billing discrepancies, driving overall patient satisfaction and operational success.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Surgery Scheduler
Watson Clinic, LLC
Lakeland, FL
11.2015 - Current
- Scheduled and confirmed patient appointments and consultations.
- Reviewed daily reports on pending cases, cancellations, and no shows to make necessary adjustments.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Performed data entry into various computer systems related to surgery scheduling.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Adhered to HIPAA guidelines when handling confidential information.
Medical Coder II/ Surgery Scheduler
Watson Clinic, LLC
Lakeland, FL
06.2000 - Current
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Processed medical claims for accuracy and compliance with regulations.
- Reviewed patient accounts to identify billing errors and discrepancies.
- Coordinated with healthcare providers to resolve billing inquiries and issues.
- Maintained detailed records of billing transactions for auditing purposes.
Education
High School Diploma -
Lake Gibson High School
Lakeland, FL06-1983
Some College (No Degree) -
Hillsborough Community College
Tampa, FLSkills
- Surgery scheduling
- Patient coordination
- Medical coding
- Medical billing
- Data entry accuracy
- Patient records management
- HIPAA compliance
Certification
- Certified Professional Coder
Timeline
Surgery Scheduler
Watson Clinic, LLC
11.2015 - Current
Medical Coder II/ Surgery Scheduler
Watson Clinic, LLC
06.2000 - Current
High School Diploma -
Lake Gibson High School
Some College (No Degree) -
Hillsborough Community College