Elizabeth Carlin
Pittsburgh,PA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
5
5
years of professional experience
Work History
Team Leader
Central Monitoring & Dispatch
06.2021 - Current
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Sales Associate
Sheetz
06.2019 - 06.2021
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered exceptional customer service, resulting in a 15% increase in customer satisfaction.
- Demonstrated strong multitasking abilities in a fast-paced environment.
Education
Bachelor of Science - Computer Science
University of Pittsburgh - Johnstown
Johnstown, PA04.2019
Skills
- Process Analysis
- Key Performance Indicators
- Process Improvement
- Teamwork and Collaboration
- Team Supervision
- Employee Evaluation
- Coaching and Mentoring
- Analytical Thinking
- Issue Research
- Problem-Solving
Timeline
Team Leader
Central Monitoring & Dispatch
06.2021 - Current
Sales Associate
Sheetz
06.2019 - 06.2021
Bachelor of Science - Computer Science
University of Pittsburgh - Johnstown
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