Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Elizabeth Carlson

College Station,TX

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers a strong background in customer relations and communication.

Overview

5
5
years of professional experience

Work History

Front Desk Associate/Dispatcher

ED Phillips Plumbing
02.2024 - Current
  • Welcomed customers warmly, ensuring their experience was positive and memorable
  • Managed large volumes of incoming calls, scheduled appointments, and addressed customer inquiries with professionalism and courtesy.
  • Coordinated with plumbing technicians to ensure timely dispatch of service calls.
  • Maintained accurate timesheets for payroll processing.
  • Created and managed new client profiles to ensure up-to-date information.
  • Provided administrative support including data entry, filing, invoice retrieval, and resolution of customer complaints.
  • Ensured the front desk area was organized and inviting for customers.

Social Media Director / Web Designer

BZ Photos and Books
06.2022 - Current
  • Oversaw day-to-day social media campaigns and ensured brand consistency.
  • Created and managed engaging content across various platforms
  • Designed and launched the company website, enhancing its online presence.
  • Increased website traffic through the effective use of SEO techniques in social media content creation.

Administrative Front Desk Clerk

Reynolds and Reynolds
09.2023 - 03.2024
  • Managed inventory and facilitated the supply of equipment
  • Shipped replacement equipment to customers and maintained accurate product records
  • Ensured proper stock maintenance.
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the front desk and engaged in pleasant conversations while managing the check-in process.

Manager

Top Point Tree
12.2023 - 03.2024
  • Managed a team of 10 individuals and fostered strong client relationships
  • Demonstrated reliability, problem-solving skills, and task management abilities
  • Contributed to the development of new projects, procedures, and policies
  • Maintained a positive work environment and upheld cleanliness standards.

Bagger / Cashier / E Store Associate

H-E-B
04.2019 - 10.2021
  • Provided efficient bagging services and assisted with cashier duties
  • Processed sales transactions accurately and efficiently
  • Managed eCommerce orders and ensured customer satisfaction.

Education

High School Diploma -

A&M Consolidated High School
College Station, TX
06.2020

Skills

  • Customer Service & Communication
  • Dispatching & Scheduling
  • Administrative Support
  • Payroll & Inventory Management
  • Client Relationship Management
  • Problem Solving & Resolution
  • Organization & Cleanliness
  • Team Management & Leadership
  • Social Media Management
  • Web Design & Brand Consistency
  • Retail Operations & Order Fulfillment

Projects

BZ Photos and Books Web Launch, Spearheaded the development and launch of the company website and social media platforms.

Timeline

Front Desk Associate/Dispatcher

ED Phillips Plumbing
02.2024 - Current

Manager

Top Point Tree
12.2023 - 03.2024

Administrative Front Desk Clerk

Reynolds and Reynolds
09.2023 - 03.2024

Social Media Director / Web Designer

BZ Photos and Books
06.2022 - Current

Bagger / Cashier / E Store Associate

H-E-B
04.2019 - 10.2021

High School Diploma -

A&M Consolidated High School

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Elizabeth Carlson