Elizabeth Carnevale
Portsmouth,RI
Summary
Dedicated Guest Services Representative with proven skills in guest relations, conflict resolution, and reservation management. Committed to creating personalized experiences and ensuring guest satisfaction.
Overview
9
9
years of professional experience
Work History
Guest Services Representative
The Francis Malbone House
Newport, Rhode Island
01.2019 - Current
- Welcomed guests and ensured smooth check-in and check-out processes.
- Provided information about local attractions and dining options for guests.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Coordinated room assignments and maintained accurate booking records.
- Assisted with special requests, ensuring personalized guest experiences.
- Collaborated with housekeeping to ensure rooms met cleanliness standards.
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Resolved guest complaints in a professional manner.
- Maintained a welcoming atmosphere in the lobby through attentive service.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Handled customer complaints professionally and efficiently.
- Prepared diverse menus showcasing seasonal ingredients and regional flavors.
Chef
The Francis Malbone House
Newport, RI
11.2016 - 01.2019
- Prepared diverse menus showcasing seasonal ingredients and regional flavors.
- Managed kitchen staff, ensuring smooth workflow and effective communication.
- Oversaw inventory management, minimizing waste and optimizing supplies.
- Planned menus, ordered supplies and managed kitchen staff.
- Developed creative ideas for special events or promotions involving food preparation or presentation.
- Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
Education
Some College (No Degree) - Marketing
University of Rhode Island
Kingston, RISkills
- Guest relations
- Reservation management
- Payment processing
- Conflict resolution
- Local area knowledge
- Customer relationship management
- Effective communication
Timeline
Guest Services Representative
The Francis Malbone House
01.2019 - Current
Chef
The Francis Malbone House
11.2016 - 01.2019
Some College (No Degree) - Marketing
University of Rhode Island