Elizabeth Carrera
Mayfield Heights,OH
Summary
Highly organized and detail-oriented Administrative Assistant with more than 20 years experience supplying thorough, organized administrative support to several senior executives. I will go above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. I am dedicated and focused and excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Home Health Aide
Jewish Family Services Association Of Cleveland
07.2022 - 12.2023
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Provided transportation and appointments management.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
Front End Team Leader
Giant Eagle
09.2019 - 06.2022
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained team members on cash register operation and cash handling.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved escalated customer disputes with special actions such as discounts.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Auditor/Analyst
Telisys/Hosted Technology Exchange
08.2001 - 08.2011
- Audited and analyzed client telecom billings for cost savings. Created a report showing audited results and potential savings.
- Developed forecasting tools and dashboards to analyze revenue variance, business pipeline and industry trends.
- Budgeted active and proposed projects by accurately determining pricing, margins and risk factors.
- Led monthly meetings with directors to analyze spending and provide financial recommendations.
- Created and maintained precise and accurate models, charts and reports.
- Presented oral and written reports on general economic trends, individual corporations and entire industries.
- Negotiated with vendors for better pricing on telecom services Also handled trouble ticket issues for clients.
- Performed administrative office duties for the partners as well as covering the front desk.
Administrative Assistant
Zinner & Co. LLP
05.2000 - 07.2001
- Ordered and distributed office supplies while adhering to a fixed office budget.
- Managed office supplies, vendors, organization and upkeep.
- Directed guests and routed deliveries and courier services.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Opened and properly distributed incoming mail.
- Greeted numerous visitors, including VIPs, vendors and interview candidates.
- Helped distribute employee notices and mail around the office.
- Maintained a clean reception area, including lounge and associated areas.
Legal Secretary
Gallagher Sharp
08.1997 - 04.2000
- Processed appeals, motions and pretrial agreements.
- Received and placed telephone calls to clients and prospective clients.
- Scheduled and made appointments for 2 attorneys.
- Transcribed legal documents and phone conversations.
- Scheduled all appointments, appearances and briefings.
- Filed documents with the courts on behalf of the attorney.
- Created expense reports and time sheets in a timely manner.
- Screened telephone calls and forwarded them to the appropriate departments.
- Created, indexed and maintained client binders.
- Entered new cases into company database.
Education
High School Diploma -
Villa Angela-St Joseph High School
Cleveland, OH1994
Skills
- Professional phone etiquette
- Excellent communication skills
- Database management
- Articulate and well-spoken
- 80 WPM typing speed
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
- Spreadsheet management
- Project planning
- Invoice processing
- Accounting familiarity
- Customer service-oriented
- Accurate and detailed
- Works well under pressure
Certification
- Licensed STNA - June 2022
- CPR Certified - June 2022
Timeline
Home Health Aide
Jewish Family Services Association Of Cleveland
07.2022 - 12.2023
Front End Team Leader
Giant Eagle
09.2019 - 06.2022
Auditor/Analyst
Telisys/Hosted Technology Exchange
08.2001 - 08.2011
Administrative Assistant
Zinner & Co. LLP
05.2000 - 07.2001
Legal Secretary
Gallagher Sharp
08.1997 - 04.2000
High School Diploma -
Villa Angela-St Joseph High School
- Licensed STNA - June 2022
- CPR Certified - June 2022
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