Elizabeth Carrillo
Summary
Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework.
Overview
16
16
years of professional experience
15
15
years of post-secondary education
Work History
Returns Processor
Fashion Nova
Santa Fe Springs
09.2024 - 01.2026
- Processed incoming returns accurately and efficiently in a fast-paced environment.
- Inspected returned items to assess condition and determine restocking eligibility.
- Inspected returned items to identify damage or defects, documenting information in database.
- Processed damaged goods and coordinated with vendors for timely replacements or repairs.
- Processed refunds up to specified dollar amounts according to strict company policy.
- Managed inventory levels for returned merchandise using warehouse management systems.
- Collaborated with customer service team to resolve return-related inquiries effectively.
- Identified return trends to recommend enhancements in product quality and return policies.
- Maintained organized workspace to streamline return processing operations daily.
- Organized and labeled products for efficient packing and shipping processes.
- Inspected products for quality assurance before packing and shipping.
Splitter
Ross Dress for Less
Shafter
04.2022 - 10.2024
- Operated equipment to accurately sort and categorize merchandise, enhancing inventory management.
- Recorded shift production numbers, downtime, and scrap rates to provide data for performance analysis.
- Collaborated with team members to ensure smooth workflow and efficiency.
- Maintained organized and clean work area to support safety and operational efficiency.
Picking Associate
Michael Kors
Whittier
06.2014 - 11.2015
- Prepared and organized merchandise to streamline picking and packing processes.
- Operated warehouse equipment to safely move products throughout the facility.
- Collaborated with team members to meet deadlines for customer order fulfillment.
- Picked orders accurately and efficiently according to customer requests.
- Adhered to company safety policies and procedures to maintain a safe working environment.
- Ensured that all products were properly labeled and identified before being shipped outbound.
- Verified orders against pick tickets for accuracy and completeness.
General Office Clerk
Forever 21
Los Angeles
11.2009 - 04.2014
- Managed daily office operations and maintained organized filing systems.
- Responded to customer inquiries and provided accurate product information to enhance customer satisfaction.
- Processed inventory updates and ensured accurate stock levels across departments.
- Maintained cleanliness and organization in workspaces to enhance productivity.
- Answered phone calls and directed them to the appropriate personnel.
- Managed office supplies inventory by assessing stock levels, anticipating needs, and evaluating new products to ensure availability.
- Verified accuracy of invoices against purchase orders prior to payment processing.
- Organized files and created spreadsheets and presentations using Microsoft Office Suite to improve information accessibility.
Education
Certified - Medical Assistant
UEI College
06.2011 - 06.2026
San Diego Job Corp Center
San Diego, CASkills
- Returns processing
- Order fulfillment
- Inventory management
- Inventory tracking
- Quality assurance
- Data entry
- Record keeping
- Problem resolution
- Time management
- Team collaboration
Languages
English
Professional
Timeline
Returns Processor
Fashion Nova
09.2024 - 01.2026
Splitter
Ross Dress for Less
04.2022 - 10.2024
Picking Associate
Michael Kors
06.2014 - 11.2015
Certified - Medical Assistant
UEI College
06.2011 - 06.2026
General Office Clerk
Forever 21
11.2009 - 04.2014
San Diego Job Corp Center