Elizabeth Castro
The Melt
Los Angeles,CA
2
Languages
6
years of professional experience
Excels in team leadership and customer service. Enhanced operational efficiency through strategic scheduling and training initiatives, resulting in improved service quality. Skilled in decision-making and task delegation, fostering a motivated team and elevating customer satisfaction.
Work History
Manager
5 Years 6 Months- Supervised daily operations to ensure timely service and quality standards.
- Managed team schedules, optimizing labor costs while maintaining efficiency.
- Implemented training programs for staff, enhancing customer service skills.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Analyzed customer feedback to identify areas for service improvement and innovation.
- Coordinated cross-departmental collaboration to enhance operational workflows and productivity.
- Accomplished multiple tasks within established timeframes.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Associate
6 Months- Provided exceptional customer service, ensuring positive experiences and fostering loyalty.
- Operated kitchen equipment efficiently while adhering to safety standards.
- Prepared food items in accordance with company quality and presentation standards.
- Collaborated with team members to maintain a clean and organized workspace.
Education
- Sociology
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Staff management
Task delegation
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
In N Out
04.2022 - 10.2022Read More
Manager
The Melt
10.2021 - 04.2027Read More
California State University, Dominguez Hills
from Sociology
Read More