Elizabeth Cecchin
Nashville,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Head Cashier
Home Depot
08.2022 - Current
- Manage and lead a team of 30 cashiers, ensuring efficient operations and maintaining a positive work environment
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Oversee cashiers' schedules, breaks, and time management to ensure adequate coverage during peak hours
- Train new cashiers on company procedures, customer service standards, and safety protocols
- Resolve customer issues and complaints in a professional and effective manner, ensuring customer satisfaction
- Conduct regular cash audits and reconcile discrepancies to maintain financial integrity
- Assist in inventory management, tracking merchandise, and restocking shelves as needed
- Collaborate with Loss Prevention to prevent and address security concerns
- Maintain in-depth knowledge of Home Depot's products, promotions, and services to provide informative assistance to customers.
Sales Coordinator
Elenco Electronics
06.2019 - 07.2022
- Directly responsible for the coordination of Sales Support activities from 2nd tier customers to new small customers
- Supported Sales Managers, Independent Sales Agencies, and all internal stakeholders to ensure sales revenue goals are achieved while adhering to all guidelines and compliances
- Coordinated all preparations for Trade Shows
- Attended Trade Shows when needed
- Assisted with developing annual pricing for Educational and Industrial markets
- Responsible for all local and national purchasing as directed by Operations Manager
- Provided IT Support and training to National Sales Managers.
- Improved productivity by increasing customer communication and responding to feedback.
- Kept detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
Social Media Manager
Elenco Electronics
06.2018 - 06.2019
- Worked with Head of Marketing to improve existing social media accounts
- Created content banks for future social media posts
- Created product descriptions for the company website and edited existing product descriptions
- Proofread and corrected manuals.
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
Seasonal Warehouse Worker
Elenco Electronics
12.2013 - 06.2018
- Trained new employees in the warehouse on all aspects
- Coordinator on all aspects of the Snap Circuits parts department
- Dealt with customers regarding broken and defective products as well as other issues
- Assembled electrical kits for packaging and shipping
- Tested new products to ensure kits functioned properly.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Education
Bachelor of Arts - English
Western Michigan University
Kalamazoo, MI05.2018
Skills
- Customer Service Management
- Adaptability and Dependability
- Punctual and Reliable
- Verbal/Written Communication
- Interpersonal Ability
- Multi-Tasking Skill
- Team Leadership
- Adaptability
- Analytical Thinking
- Problem-solving abilities
- Team collaboration
Activities
- Assistant Coach, Kalamazoo Optimist Hockey Association, Kalamazoo, MI, 09/01/15, 10/01/16, Assisted head coach in instructing 12 to 14-year-old girls in drills, Led team off-ice workouts, Assisted in instructing offensive players during games
- Greeter, The National Museum of the American Sailor, North Chicago, IL, 05/01/16, 08/01/18, Welcomed visitors to the museum as volunteer greeter and gave provided information on the museum, Guided groups on tours of museum exhibits, Worked on educational programs to teach kids about STEM fields
Timeline
Head Cashier
Home Depot
08.2022 - Current
Sales Coordinator
Elenco Electronics
06.2019 - 07.2022
Social Media Manager
Elenco Electronics
06.2018 - 06.2019
Seasonal Warehouse Worker
Elenco Electronics
12.2013 - 06.2018
Bachelor of Arts - English
Western Michigan University
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