Elizabeth Chopin-Rojas
Hemet,CA
Summary
Experienced in customer service and passionate about helping others. Demonstrated ability to communicate effectively and build rapport with diverse individuals, leading to outstanding customer satisfaction ratings. Proficient in problem-solving and conflict resolution, with a strong attention to detail and a commitment to delivering high-quality work. Dedicated team player who excels in fast-paced environments and is eager to contribute to the success of a dynamic organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
After School Program Leader
THINK Together
San Jacinto, CA
09.2023 - Current
- Created fun, age-appropriate activities for school-age children.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to Number students.
- Implemented effective behavior management strategies, creating a safe and supportive environment for all participants.
- Supervised up to Number students during outdoor exercise periods, monitoring group, and individual safety.
Cast Member
Chuck E. Cheese
Hemet, CA
09.2023 - Current
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Developed strong relationships with team members across departments, promoting open communication channels that led to improved collaboration efforts.
- Supported team members during peak times by taking on additional roles when needed, fostering a cooperative work environment.
- Contributed to the success of special events by executing assigned tasks efficiently and professionally.
Front End Associate
Walmart
San Jacinto, CA
01.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Gathered shopping baskets and carts and relocated to designated areas.
- Enhanced store appearance by organizing products and ensuring shelves were always fully stocked.
Picker/Packer
Amazon Warehouse
Moreno Valley, CA
01.2022 - 01.2023
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Reduced order fulfillment errors by diligently following established protocols for picking, packing, and shipping procedures.
- Enhanced order accuracy by meticulously picking items according to packing lists and verifying product information.
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Expedited warehouse operations during peak periods by staying flexible with work hours and assisting colleagues in completing high-priority tasks.
- Maintained compliance with all relevant regulations regarding packaging materials, hazardous goods handling, and waste disposal practices within the facility.
- Pulled orders quickly to maintain demanding productivity goals.
Team Member
Del Taco
Riverside, CA
01.2021 - 01.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Education
High school diploma - undefined
Citrus Hill High School
Perris, CA05.2021
Skills
- Quick service & fast food restaurant
- Order Picking
- Warehouse Experience
- Cooking
- Math
- Customer service
- Retail sales
- Positive reinforcement
- Strong teamwork
- Cash handling expertise
- Supply restocking
Certification
Food Handler Certification
Timeline
After School Program Leader
THINK Together
09.2023 - Current
Cast Member
Chuck E. Cheese
09.2023 - Current
Front End Associate
Walmart
01.2023 - 08.2023
Picker/Packer
Amazon Warehouse
01.2022 - 01.2023
Team Member
Del Taco
01.2021 - 01.2022
High school diploma - undefined
Citrus Hill High School