Dynamic professional with a solid background in team leadership and effective communication. Experienced in managing operations, staff training, and conflict resolution, consistently achieving high service standards and operational efficiency.
Overview
9
9
years of professional experience
Work History
Recovery Specialist
Enterprise Holdings
El Paso
01.2020 - Current
Collected payments over telephone, established repayment plans and prepared wire transfers.
Managed recovery processes for vehicles involved in accidents.
Coordinated with insurance companies to facilitate claims and recoveries.
Communicated regularly with clients regarding recovery timelines and procedures.
General Manager
Dunkin' Donuts
Jacksonville
04.2018 - 01.2020
Oversaw daily operations and ensured high standards of service quality.
Managed staff schedules and coordinated training programs for team members.
Trained employees on duties, policies and procedures.
Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Administered employee discipline through verbal and written warnings.
Ensured compliance with local health department regulations regarding food safety standards.
Delegated work to staff, setting priorities and goals.
Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Shift Leader
Larry's Giant Subs
Green Cove Springs
03.2017 - 05.2018
Provided excellent customer service while handling transactions efficiently.
Implemented best practices for food preparation and presentation standards.
Assisted in training new employees on shift operations.
Verified that cash drawers contained correct amounts of money during opening and closing shifts.
Supervised daily operations and ensured team adherence to company protocols.
Billing and Coding Associate at Quick Claimers Medical Billing and CredentialingBilling and Coding Associate at Quick Claimers Medical Billing and Credentialing