Erica Daniels
Fall River,MA
Summary
My name is Erica Daniels and I am 28 years old. I have extensive experience with customer service. I have a high school diploma as well as a cosmetology license. I am currently in school for my Bachelors in Criminal Justice. Gaps in employment can be explained by taking a break from the mainstream work force to work in a family salon. I have very strong problem solving skills as well as ensuring the best possible outcome for my customers while also adhering to company policy and procedures. I am adaptive to work in any environment. Thank you for the consideration for this role.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recovery Specialist
High Point & Affiliated Organizations
05.2023 - Current
- I worked very closely with patients
- I transported them through the building to meals and activities in and outside of the building
- I was tasked with observing patients during these activities as well as assuring they followed program rules
- I adhered to strict safety procedures which included hourly counts, ensuring I knew where all patients were at all times, and overseeing the administration of medication
- Other minor tasks were admissions, discharges, room searches, property searches, entering patient information and clinical notes into the database, etc
Fulfillment Associate
Amazon Fulfillment Associates
12.2019 - 03.2020
- I was a packer
- My duties were to take merchandise and put it in the correct box and send it down the line
Remote Sales Representative/Customer Service
Mariott international
01.2018 - 12.2019
- I worked for a high volume inbound call center where I was expected to properly greet and help each customer with things such as booking or cancelling hotel reservations, troubleshooting the app, questions about their point balance or the point system in general, and a chat support technician for loyalty customers
- Skills acquired include Data entry, problem solving, system navigation, etc
Call Center Representative
TRITON TECHNOLOGIES
04.2017 - 01.2018
- I worked in a high volume inbound call center where I was expected to sell products by reading provided scripts depending on the various products and I received commission based on the sales of additional products
Sales Associate/Customer Service
Rainbow Shops
04.2016 - 01.2017
- I was a sales associate and I was expected to positively interact with the customers as well as help them locate items
- I was also expected to unpack items, tag them, and place them on the floor for sale
Education
High school -
Bmc Durfee high school
Fall River, MA06.2014
Skills
- Customer Service
- Crisis management
- Customer Support
- Shipping
- Cash handling
- Telemarketing
- Order Fulfillment
- Live chat
- Sales management
- Patient care
- Microsoft Office
- Technical Support
- Retail sales
- Merchandising
- Shipping & Receiving
- Cold Calling
- Account management
- Excel
- Upselling
- Sales
- Sales Management
- Patient assessment
- Technical support
- Logistics
- Call Center
- Typing
- Medical records
- Packing
- Materials Handling
- Order Picking
- Account Management
- Communication skills
- Warehouse Associate
- Client relationship building
Certification
- Driver's License
- CPR Certification
Personal Information
- Age: 28
- Authorized To Work: US for any employer
Timeline
Recovery Specialist
High Point & Affiliated Organizations
05.2023 - Current
Fulfillment Associate
Amazon Fulfillment Associates
12.2019 - 03.2020
Remote Sales Representative/Customer Service
Mariott international
01.2018 - 12.2019
Call Center Representative
TRITON TECHNOLOGIES
04.2017 - 01.2018
Sales Associate/Customer Service
Rainbow Shops
04.2016 - 01.2017
High school -
Bmc Durfee high school
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