Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth C. LaMontagne

Senior Project Manager
Helotes,TX

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

26
26
years of professional experience
6
6
Certifications

Work History

Senior Project Management 1

USAA
02.2018 - 04.2025
  • Provided program & project management leadership to support organizational goals across multiple initiatives.
  • Built and maintained strong relationships with stakeholders, business partners, and across functional areas to ensure alignment with business objectives.
  • Solved business problems by defining clear goals and aligning solutions with overall strategies.
  • Successfully led multiple concurrent projects, ensuring objectives were well-defined to guarantee a successful execution.
  • Managed project schedules and timelines to achieve key milestones and deliverables.
  • Adapted to changing priorities and unexpected challenges developing effective solutions to maintain progress.
  • Coordinated cross-functional teams to ensure timely delivery and compliance of project requirements.
  • Delivered regular status updates to executive leadership, highlighting progress, risk and key milestones.

Member Solutions, Banking and Insurance Solutions Retention Manager

USAA
03.2013 - 02.2018
  • Successfully drove towards company goals through developing cross-functional teams who provided advice to members.
  • Impacted business results by setting defined expectations and holding team accountable.
  • Accomplishments Include:
  • Member Retention Strategy Project
  • Retention Save Rate Database Project
  • Beyond You Program Lead - Senior Development Test Pilot & Rollout
  • Member Retention Bank and Insurance Rapid Improvement

New Member Solutions Manager

USAA
01.2007 - 03.2013
  • Successfully managed a team of multi-skilled NMS employees dedicated to knowing our members and their individual needs and providing appropriate solutions to onboard and establish lifelong member relationships.
  • Accomplishments Include:
  • Established Colorado Springs NMS Operations
  • Time Frame: 08/2010 – 12/2011
  • % Dedicated: 100%

Bank Originations Manager

USAA
10.2005 - 01.2007
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

New Member Solutions Relationship Advisor

USAA
08.2004 - 10.2005
  • Developed Relationship Advisor Training Guide for new advisors hire
  • Implemented new processes and procedures that streamlined operations within the department, increasing overall efficiency.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Education

MBA - Management

Our Lady of The Lake University
San Antonio, TX
01.2004

BA - Journalism

Texas A&M University
College Station, TX
01.1994

Skills

Teamwork and Collaboration

Computer Skills

Customer Experience

Contact Center Leadership

Project Management

Program/Project Management

Critical Skills Thinking

Scope Management

Risk Management

Certification

Certified Project Manager; PMLG Certified Project Manager Program - September 29, 2017

Timeline

Senior Project Management 1

USAA
02.2018 - 04.2025

Member Solutions, Banking and Insurance Solutions Retention Manager

USAA
03.2013 - 02.2018

New Member Solutions Manager

USAA
01.2007 - 03.2013

Bank Originations Manager

USAA
10.2005 - 01.2007

New Member Solutions Relationship Advisor

USAA
08.2004 - 10.2005

BA - Journalism

Texas A&M University

MBA - Management

Our Lady of The Lake University
Elizabeth C. LaMontagneSenior Project Manager