Elizabeth Class
nyc,NY
Summary
Professional administrative specialist skilled in managing front desk operations and providing exceptional customer service. Proven ability to handle multiple tasks, create welcoming environment, and resolve issues efficiently. Known for strong teamwork, adaptability, and reliability.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Front Desk Assistant
Cleansing Concepts
11.2022 - 02.2025
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
Customer Service Representative
One Vanderbuilt
03.2022 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Retail Sales Associate
TJX Companies
01.2020 - 06.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
High School Diploma -
Bronx Regional High School
101 Rev James Polite Ave06-2002
Skills
- Excellent communication
- Problem-solving skills
- Hospitality services
- Time management
Certification
insurance Broker Licence
Timeline
Front Desk Assistant
Cleansing Concepts
11.2022 - 02.2025
Customer Service Representative
One Vanderbuilt
03.2022 - 09.2022
Retail Sales Associate
TJX Companies
01.2020 - 06.2022
High School Diploma -
Bronx Regional High School
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