Elizabeth Clemence
Southgate
Summary
Knowledgeable tutor with background in personalized educational support. Successfully assisted students in improving their academic performance through tailored lesson plans and focused guidance. Demonstrated capabilities in fostering positive learning environment and adapting teaching methods to meet diverse student needs
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
The Envelope Printery
Belleville, MI
05.2018 - Current
- Recommend improvements to products and services to mitigate complaints.
- Resolve certain inquiries per week to consistently meet performance benchmarks, including speed, accuracy and volume.
- Quality control advocator
- Displays strong telephone etiquette, effectively handling difficult calls.
- Delivers fast, friendly and knowledgeable service for routine questions and service complaints.
- Supports customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Processed customer account changes using Great Plains software.
- Spreading the knowledge to customers and fellow employees of new envelope technology or solutions to problems.
- Maintaining a clean working environment.
- Keep positive work ethic and continue to learn.
Home Tutor
Care.com Inc
2021 - Current
- Developed personalized lesson plans tailored to individual student needs.
- Facilitated engaging tutoring sessions to enhance student understanding and retention.
- Monitored student progress, providing constructive feedback for improvement.
- Employed diverse teaching methodologies to accommodate varying learning styles.
- Encouraged critical thinking and problem-solving skills through interactive activities.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Met with students and discussed educational goals and expectations.
- Worked one-on-one with students in core subjects.
Customer Service Representative
Buckle
Novi, MI
10.2019 - 01.2020
- Assessed customer needs and sold products and services to maximize sales.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Answered customer questions and addressed concerns.
- Worked hands on with our management team to develop customer service improvement initiatives.
- Trained new employees each in procedures and policies in order to maximize team performance.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor. "The customer is ALWAYS right"
- Educated customers on special pricing opportunities and company offerings.
- Helped maintain a clean and positive work environment.
- Encouraged other teammates to work together to ensure that each customer received the best shopping experience.
Teacher's Assistant
Fancher Elementary School
Mount Pleasant, MI
03.2017 - 06.2017
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
Education
Elementary Education
Central Michigan University
Mount Pleasant, MISkills
- Problem-solving skills
- Homework assistance
- Self-discipline
- Verbal and written communication
- Patience and empathy
- Project management
- Group and individual coaching
- Individualized instruction
- Activity-based learning
- In-person tutoring
- Online tutoring
Timeline
Customer Service Representative
Buckle
10.2019 - 01.2020
Customer Service Representative
The Envelope Printery
05.2018 - Current
Teacher's Assistant
Fancher Elementary School
03.2017 - 06.2017
Home Tutor
Care.com Inc
2021 - Current
Elementary Education
Central Michigan University