Elizabeth Cline
UW Health
Rockford,IL
1
Language
9
years of professional experience
Experienced team leader with a background in environmental services, retail operations, and customer support. Skilled in multitasking, staff training, and managing daily priorities while keeping work areas safe, organized, and compliant. Brings strong attention to detail and a dependable work ethic.
Work History
Environmental Service Lead
5 Years 8 Months- Led daily environmental services workflows, prioritizing patient rooms, public areas, and discharge cleans.
- Trained new staff on infection prevention, proper disinfectants, and safe cleaning procedures.
- Coordinated floor care, waste removal, and linen handling to maintain safe, orderly units.
- Inspected completed work for cleanliness, sanitation, and compliance with hospital standards.
Gas Station Attendant Lead
1 Year 9 Months- Operated fuel pumps, assisted customers with fueling needs, and maintained safe forecourt conditions.
- Processed cash, card, and mobile payments accurately at register.
- Replenished coolers, snacks, tobacco, and convenience items to support consistent store availability.
- Inspected fuel dispensers, signage, and spill areas, reporting hazards promptly.
- Cleaned restrooms, fuel islands, and storefront areas to uphold sanitation standards.
- Guided customers with product selection, pricing, and pump usage questions.
- Supported store operations by prioritizing tasks, maintaining organization, and setting workflow standards.
- Maintained clean and orderly work station.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Cleaned up gas and other spills in accordance with spill procedures.
- Built trustful relationships with customers to encourage return visits.
- Maintained cleanliness in store and forecourt, promoting positive customer experience.
Sales Lead
10 Months- Led sales floor operations, coached associates, and reinforced service standards during peak retail periods.
- Resolved customer concerns with product knowledge, repair coordination, and personalized recommendations.
- Trained team members on POS transactions, credit applications, and jewelry protection plans.
- Monitored merchandise presentation, pricing accuracy, and display compliance to support brand standards.
- Supported daily opening and closing procedures, balancing registers and securing high-value inventory.
- Coordinated selling efforts across bridal, fashion, and gifting categories to strengthen client engagement.
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Used POS system to process sales, returns, online orders, and gift card activations.
Department Manager
2 Years 1 Month- Supervised department associates to maintain sales floor readiness and customer service standards.
- Trained team members on product knowledge, merchandising, and safe equipment use.
- Coordinated inventory control, stock replenishment, and accurate product placement.
- Reviewed department sales trends to adjust ordering and floor presentation.
- Resolved customer concerns and supported efficient checkout and carryout workflows.
- Inspected merchandise displays for pricing accuracy, signage, and planogram compliance.
Education
High School Diploma
Skills
Sustainability strategies
Environmental policy development
Hazardous materials handling
Emergency response planning
Forklift use
Checking supplies
Willingness to learn
Strong work ethic
Teamwork
Sweeping and mopping
Multitasking
Adaptable and flexible
Languages
s
Timeline
Environmental Service Lead
UW Health
03.2021 - CurrentRead More
Gas Station Attendant Lead
Fas Fuel
07.2019 - 04.2021Read More
Sales Lead
Kay Jewelers
07.2019 - 05.2020Read More
Department Manager
Menards
05.2017 - 06.2019Read More
Penn Foster Career School
High School Diploma
Read More