Elizabeth Cohen
Floral Park
Summary
Dedicated healthcare professional with extensive experience in patient care, vital signs monitoring, and infection control practices. Proven track record of delivering compassionate support while maintaining meticulous documentation in fast-paced environments. Committed to leveraging strong caregiving and organizational skills to excel as a Medical Assistant and contribute meaningfully to a dynamic healthcare team. Passionate about enhancing patient experiences and fostering a collaborative atmosphere in healthcare settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
CNA
Sunharbor manor
Roslyn Heights, NY
09.2023 - 01.2025
- Delivered direct care to patients, assisting with bathing, feeding, and grooming tasks.
- Completed daily documentation and charts regarding patient care and input reports into practice databases.
- Utilized PPE appropriately and followed patient safety and infection control guidelines.
Call Center Supervisor
Google
Boca Raton, FL
09.2019 - 09.2022
- Monitored call center performance metrics to ensure high quality standards were met on all calls.
- Adapted quickly to changing technologies, policies, procedures, and processes related to call center operations.
- Provided leadership and direction to team of 20+ call center representatives, ensuring customer satisfaction goals were achieved.
Barista
Starbucks
Delray Beach, FL
02.2019 - 09.2021
- Operated cash registers and handled cash and card transactions.
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional manner.
- Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
- Utilized problem-solving skills to troubleshoot technical issues with coffee machines or other equipment.
IT Asset Manager
JP Morgan
Newark, DE
07.2015 - 01.2019
- Managed portfolio assets by monitoring performance, adjusting allocations, and rebalancing as needed.
- Created presentations outlining proposed changes or updates to existing asset management plans.
- Monitored compliance with regulatory requirements related to asset management activities.
- Drafted reports summarizing current portfolio performance for internal stakeholders and external investors.
Dietary Assistant
Union Hospital of Cecil County
Elkton, MD
06.2007 - 07.2016
- Assisted in meal preparation and service for patients, ensuring dietary needs were met.
- Collaborated with nutrition staff to maintain accurate dietary records and patient preferences.
- Monitored food safety standards, maintaining cleanliness and organization in kitchen areas.
- Supported the implementation of new dietary programs to enhance patient satisfaction.
Education
Bachelor of Science - Business
University of Delaware
Newark, Delaware05-2012
CNA - CNA
Mericel Academy
New Hyde Park08-2023
Skills
- Compassion and empathy
- Complex Problem-solving
- Multitasking and organization
- Flexibility and adaptability
- Direct patient care
- HIPAA compliance
- Electronic charting
- Healthcare ethics
- Medical terminology
- Valid NY driver's license
- Vital signs monitoring
- Patient care
- Conflict resolution
- Cultural sensitivity
- Time management
Certification
Certified Nursing Assistant
Timeline
CNA
Sunharbor manor
09.2023 - 01.2025
Call Center Supervisor
Google
09.2019 - 09.2022
Barista
Starbucks
02.2019 - 09.2021
IT Asset Manager
JP Morgan
07.2015 - 01.2019
Dietary Assistant
Union Hospital of Cecil County
06.2007 - 07.2016
Bachelor of Science - Business
University of Delaware
CNA - CNA
Mericel Academy