Elizabeth Coleman
Ridgeland,MS
Summary
Careful and meticulous with dedication to accuracy. Proven history of working closely with team members to complete safe and effective data management. Skilled at digitizing documents, modernizing systems and organizing data for optimized productivity. Highly-motivated employee with desire to take on new challenges.
Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Perform Data Entry
Collier and Collier, LLC
Canton , MS
2023.09 - 2023.12
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Prepared and prioritized calendars and correspondence.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Property Manager
Scottsdale Properties
Buhnell , FL
2022.02 - 2023.06
- Collected rent from tenants to pay maintenance and repair costs and other expenses.
- Completed lease applications and verifications, notifying prospects of results.
- Oversaw daily operations, maintenance and administration of various properties.
- Ensured that all rent payments were collected on time by following up with delinquent tenants.
- Managed and oversaw operations, maintenance and administration of properties.
- Met with prospective tenants to show property and assess applications or sign leases.
- Updated tenant and unit information to keep current in housing database.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Facilitated tenant paperwork processing and verification.
- Managed all maintenance requests from tenants in a timely manner.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Advised owners on potential improvements or investments that could increase the value of their properties.
- Built relationships with service vendors and submitted associated billing statements.
- Worked with on-site and remote service providers to support tenants requesting accommodations.
- Collected monthly assessments, rental fees, deposits and payments.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Handled resident complaints and expedited maintenance requests.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared and submitted monthly tenant visit logs.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Completed day-to-day duties accurately and efficiently.
Software Storage Media Analyst
IBM Corporation - IT Services
Atlanta , GA
2011.08 - 2015.02
- Responsible for PSM leadership for Pomeroy onsite staff supporting the Honda
customer at 8 remote locations and the GM Cars customer at the IBM Lexington
Data Center. Coordinated proper day to day operations with Portable Storage Media to ensure Business and Audit Controls were met. Performed onboarding and off-boarding for new/exiting accounts. Held regularly scheduled meetings with the onsite staff to review changes in operational guidelines and procedures and provide problem resolution assistance,. Addressed skill gaps and provided additional training as needed to ensure efficiency in task assignments. - Maintained portion of standard operating procedures for the entire IBM PSM
organization which included process reviews and updates as well as providing
training to large audiences via teleconference and IBM Smart Cloud meetings. - Personally completed over 55 hours of additional training to broaden my skills in
areas such as Cloud Services, Data and Workstation Security and Incident
Reporting as well as completing Regulatory training (HIPPA and ITAR) - -Worked with various teams including Vendor Management, Storage Management,
account teams and CE teams to utilize vendor supplied services to ensure
customer’s needs were met to provide uninterrupted service in their specific
business models.
IT Services- Tape Operations Manager
Choice Point / LexisNexis
Alpharetta , GA
2005.07 - 2011.02
- Planned and completed group projects, working smoothly with others.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Achieved cost-savings by developing functional solutions to problems.
- Leveraged [Software] skills to input and compile data gathered from various sources.
- Performed Supervisory responsibilities such as Time Card Validation, Conducted
yearly evaluations in PeopleSoft/PeopleHub for all direct reports and mid-year
reviews to monitor progress in reaching set goals. Performed Tape Librarian
Advanced functions as well. Created and implemented a three part training plan to
find learning opportunities for my direct reports, and then trained and tested them all to create a more cohesive team. - -Performed basic support of multiple platforms including AS400 Midrange, MVS
Mainframe as well as some UNIX operations to include submitting jobs for offsite
eject jobs, monitoring and maintaining job flow. Provided support to the Operations environment by monitoring console activity and assistance with basic problem diagnosis to help resolve issues for various internal customers when needed. - First line resolution of hardware issues and escalation to the proper group when
unable to resolve without CE assistance, then maintained detailed documentation of all issues and their resolutions. - On call (24 hours) to assist in the resolution of problems after normal business
hours by being a liaison between the CE and Operations/Production support as well as liaison between my direct reports and higher management. - Reviewed the accounts with Iron Mountain and saved the company $76,000.00 per year with the restructuring and closing of unused accounts.
- Set up initial tape library system for ChoicePoint in the new data center.
- Performed librarian functions to include: Maintaining tape media supply
requirements, vaulting of media to offsite storage, processing customer tapes when received and then returning them to the customer after processing was complete. - Assisted in interviews with potential new hires. Implemented training course for new tape operators. Wrote procedures for Tape Librarian/Operators. Created the Tape Operator Procedures and Information booklet, given to all new Tape Operators / Librarians.
IT Tape Operations Lead
OAO Technology Solutions
Alpharetta , GA
2000.08 - 2003.11
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Identified areas of improvement and developed strategies to increase efficiency.
- Evaluated and reported on department metrics to upper management.
- Provided support to other departments as needed to meet organizational goals.
- Responsible for shift turnover, problem reporting and tracking, attendance records, system control totals, and employee time card validation. Ensured proper employee coverage was maintained in the tape operations data center to ensure compliance with customer, site, and corporate requirements.
- Provided input and assisted IBM Command Center with performing impact
assessment of problems and taking corrective action to ensure timely solutions for
clients. - Provided hands on support to the Operations environment by manipulating system
resources, managing hardware interventions, monitoring system console activity. - Researched and prepared reports required by management or governmental agencies. IE: IBM, GE Capital account, Pacific, Equifax, Choice Point.
Education
High School Diploma -
Blairsville High School
Blairsville, GA1981-06
Associate of Arts - Business Management
Community College of Allegheny County
Dade City, FLSkills
- Proficient With [Database]
- Data Security
- Data Transcription
- Report Analysis
- Information Storage
- Data Screening
- Data Entry
- Data Processing
- Data Accuracy
- Filing and Data Archiving
- Word Processing
- Document Processing
Certification
- IBM Certified Support
Accomplishments
- Unknown
Affiliations
- Unknown
Timeline
Perform Data Entry
Collier and Collier, LLC
2023.09 - 2023.12
Property Manager
Scottsdale Properties
2022.02 - 2023.06
Software Storage Media Analyst
IBM Corporation - IT Services
2011.08 - 2015.02
IT Services- Tape Operations Manager
Choice Point / LexisNexis
2005.07 - 2011.02
IT Tape Operations Lead
OAO Technology Solutions
2000.08 - 2003.11
High School Diploma -
Blairsville High School
Associate of Arts - Business Management
Community College of Allegheny County
- IBM Certified Support
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