Summary
Overview
Work History
Education
Skills
Volunteer Experience
References
Certification
Timeline
Generic

Elizabeth Conser

Lake Mary,Florida

Summary

Dedicated professional with proven performance in high volume establishments , management, leadership and communication. Detail-oriented, quick and organized . Ready to make an immediate contribution to your organization. I have excellent communication skills , great work ethic . I'm frequently praised as hardworking and reliable .

Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Expierence Coordinator

TJ Maxx, TJX Companies
Lake Mary, Florida
07.2023 - 02.2024
  • Collaborated with other departments to streamline processes for better customer outcomes.
  • Effectively managed a team of up to 24 employees, overseeing store operations and resolving issues with register, procedures, tills, and customer concerns.
  • Opened all registers for opening hours
  • Scheduled up to 48 breaks in one day
  • Developed strategies for addressing common issues that arise during the customer experience journey.
  • Recommended changes or improvements in existing processes or procedures related to the delivery of services and products.
  • Closed down 19 registers and reset the entire front end of the store for the next day's operations. Also coordinated tasks among team members during closing.
  • Managed check-out operations and upheld high standards of customers service.

Server

Duffys Sports Bar
Lake Mary, Florida
01.2024 - 05.2024
  • Ensured guest satisfaction by greeting and attending to their needs
  • Took customer orders
  • Utilized point of sale system efficiently
  • Enrolled customers into the MVP Rewards program
  • Used extensive menu knowledge to maximize upselling opportunities for guests
  • Delegated appropriate cleaning tasks to each individual
  • Maintained cleanliness and organized section efficiently.

Bartender/Hookah Server

Aria Hookah Bar
Orlando, Florida
10.2022 - Current
  • Provided top-notch customer service by efficiently taking orders from guests and leveraging my extensive menu knowledge to offer memorable dining experiences.
  • Implemented efficient system for managing drink tickets
  • Managed register transactions by cashing out guests and opening tabs with ID's.
  • Ensured accuracy of all ID's
  • Performed closing duties including cash handling, floor cleaning, stock management, and restroom maintenance.

Bartender/Server/Event Planner

Misty Nights
St.Peters, Missouri
01.2020 - 09.2022
  • Developed and provided training to new team members
  • Created daily specials to boost revenue
  • Managed event scheduling, decoration, and customized food and drink specials for various occasions.
  • Reviewed event invoices and sales
  • Delivered exceptional customer service by attending to customers at the bar and tables during normal shifts
  • Conducted inventory management and restocked merchandise
  • Ensured the accuracy and legitimacy of all ID's
  • Closing tasks were locking all doors at night setting alarm , cleaning off all tables , bar , vacuum , sweep , mop , cash out , money drop , bathrooms , restock

Bartender

Goat House Pub
Wentzville, Missouri
02.2022 - 08.2022
  • Mixed and served alcoholic and non-alcoholic beverages according to what the customer asked for
  • Prepared beverages and cocktails according to mixing and presentation standards and recipes
  • Checked identification of customers to verify age requirements for alcohol purchases
  • Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest.

Bartender/Server

Hotshots Sports Bar & Grill
Bridgeton, Missouri
03.2018 - 11.2021
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations
  • took guests order and gave great recommendations by menu knowledge and by doing so it was easy to upsell .
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed
  • Described ingredients and cooking methods to explain preparation of various food items
  • Answered telephones to take reservations or to-go orders
  • Filled condiment, salt and pepper, and napkin containers.

Education

High School Diploma -

Lourdes High School
05.2016

Skills

* great at delegating tasks

* driven for customer satisfaction

* great team player and leader

* efficient under pressure

* puts the customer first

* organized

* great at prioritizing

Volunteer Experience

Volunteer, 04/01/22, 09/01/22, Operation By Any Means Necessary Search N' Rescue, St. Louis, Missouri

References

References available upon request

Certification

  • Server safe certified

Timeline

Server

Duffys Sports Bar
01.2024 - 05.2024

Customer Expierence Coordinator

TJ Maxx, TJX Companies
07.2023 - 02.2024

Bartender/Hookah Server

Aria Hookah Bar
10.2022 - Current

Bartender

Goat House Pub
02.2022 - 08.2022

Bartender/Server/Event Planner

Misty Nights
01.2020 - 09.2022

Bartender/Server

Hotshots Sports Bar & Grill
03.2018 - 11.2021

High School Diploma -

Lourdes High School

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Elizabeth Conser