Rashaud Maddox
Mayfield Heights,OH
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Has an innate ability to adapt and be agile in any environment. Fast learner, coachable, a results driven leader.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Store Manager
Foot Locker
12.2022 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Demonstrated the ability to identify correct talent, hire, train, and develop them further
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Mitigated business risks by working closely with staff members and assessing performance.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Floor Supervisor
Foot Locker
12.2018 - 06.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
- Assisted supervisor with feedback for employee performance evaluations.
Education
No Degree -
Cleveland State University
Cleveland, OHHigh School Diploma -
Shaw High School
Cleveland, OH05.2019
Skills
- Performance Review
- Profit and Loss
- Mentoring
- Expert In Customer Service
- Product Merchandising
- Opening and Closing Procedures
- Expert in Compartmentalization
- Great At Delegating Tasks
- Recruiting and Hiring
- Hospitality and Accommodation
- Inventory Tracking and Management
- Time Management
- Shrink Minimization
Accomplishments
- Managed a store that exceeded company expectations in every category during through the entirety of the first quarter or first half of fiscal year.
- Promoted (3) successful new managers within one year.
- Collaborated with team of Field Executives in the development of our Striper Reimagine Program.
- Supervised team of (14) staff members.
Certification
First-Aid & CPR
Serv-Safe
Timeline
Store Manager
Foot Locker
12.2022 - Current
Floor Supervisor
Foot Locker
12.2018 - 06.2021
No Degree -
Cleveland State University
High School Diploma -
Shaw High School