Elizabeth Cook
Operations Manager
North Branford,CT
Summary
Talented Operations Coordinator well-versed in multifaceted business and employee management to achieve targeted results. Decisive leader and strategic problem solver with exceptional communication and foresight. Organized and personnel-focused strategic problem-solver with innovative solutions to uncharted problems. Passionate about teamwork and effective communication in the workplace. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Operations Coordinator
University of New Haven
West Haven, CT
12.2016 - 07.2021
- Prepared invoices, expense reports, tracked budgets, program deliverables, and developed logistical plans
- Supported recruiting process for hiring professors, including placing ads, reviewing resumes and weekly reporting.
- Flexibility to jump from priority to priority, which are essential to a role that juggled variety of functions and projects.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Maintained computer and physical filing systems.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Arranged corporate and office conferences for company employees and guests.
General Manager
The Friki Tiki
Branford, CT
05.2018 - 09.2021
- Managed staff of 20 employees and contractors.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Communicate with other team members to ensure order accuracy and guest satisfaction.
- ServSafe Certified - Practice safe food handling and cleanliness at all times.
Project Assistant
Woodard & Curran Inc
Cheshire, CT
01.2013 - 05.2016
- Worked with multiple Engineers by managing multiple projects.
- Invoicing, A/R, budget, vendor, and project performance reporting.
- Works with peers from offices all over the United States.
- Produced highly accurate internal and external letters and memoranda.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Completed multiple tasks simultaneously to optimize project completion.
- Provided assistance with preparation of project-related reports, manuscripts, and presentations
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Adhered to established schedules by facilitating work quality and timely delivery.
- Recognized with an Applause Applause award by managers.
Client Service Administrator
Fosdick Fulfillment
Wallingford, CT
08.2004 - 05.2012
- Handpicked and hired by a multi-million dollar client to support their account.
- Worked inter-departmentally with IT, data entry, and warehouse personnel to ensure accounts were profitable.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Communicated between internal and external stakeholders, clients and vendors.
- Identified client business needs by gaining understanding of goals, objectives and processes.
Internal Auditor/Data Operations
Guilford Savings Bank
Guilford, CT
01.2002 - 08.2004
- Started in customer service, promoted within a year.
- Balanced ACH general ledger on a daily basis.
- Obtained an understanding of banking document processes.
- Handled all major audits in collaboration with management.
- Investigated discrepancies discovered during auditing process.
- Recommended new methods to improve internal controls and operating efficiency.
Education
Masters in Business Administration - Strategic Leadership
University of New Haven
01.2018 - 01.2021
Bachelors of Science - Business Administration, Marketing, Economics
University of Rhode Island
01.1998 - 01.2001
Skills
Relationship building and management
Account servicing
Customer Relations
Business development and planning
Customer rapport
Staff Management
Database Management
Marketing strategy implementation
Written and verbal communication
Timeline
General Manager
The Friki Tiki
05.2018 - 09.2021
Masters in Business Administration - Strategic Leadership
University of New Haven
01.2018 - 01.2021
Operations Coordinator
University of New Haven
12.2016 - 07.2021
Project Assistant
Woodard & Curran Inc
01.2013 - 05.2016
Client Service Administrator
Fosdick Fulfillment
08.2004 - 05.2012
Internal Auditor/Data Operations
Guilford Savings Bank
01.2002 - 08.2004
Bachelors of Science - Business Administration, Marketing, Economics
University of Rhode Island
01.1998 - 01.2001