Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Cook

Naples,FL

Summary

Proven track record in enhancing patient care and streamlining workflow, notably at Florida Cancer Specialists. Expert in HIPAA compliance and patient scheduling, I excel in fostering business relationships and improving patient experience. My leadership at Dr. Charles A Evans led to significant growth in new patient numbers, showcasing my strong organizational skills and results-driven approach.

Overview

13
13
years of professional experience

Work History

New Patient Coordinator

Florida Cancer Specialists
01.2024 - Current
  • Delivered excellent patient experience
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatment.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Interceded between employees during arguments and diffused tense situations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Business Associate

Heartland Dental
05.2022 - 11.2023
  • Verified work aligned with service levels agreed and patient requirements.
  • Reviewed invoices, payment requests, and expense reimbursements prior to approval.
  • Engaged with customers to build business relationships.
  • Gathered, organized and input information into digital database.

Dental Office Manager

Dr. Charles A Evans
04.2011 - 04.2021
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Recruited, hired and developed office teams to offer best-in-class patient care.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
  • Reviewed flash reports, prepared bank deposits and posted daily revenues to stay on top of administrative demands.

Education

Bachelor of Science - Healthcare Administration

Purdue Global University
Chicago, IL
09.2019

Associate of Science - Medical Office Management

Kaplan University
Davenport, IA
05.2016

Skills

  • Follow-up skills
  • HIPAA Compliance
  • Strong Organization
  • Patient Scheduling
  • Patient Flow Management
  • Medical Data Collection
  • Claims Processing
  • Patient Records Management
  • Medical Terminology

Timeline

New Patient Coordinator

Florida Cancer Specialists
01.2024 - Current

Business Associate

Heartland Dental
05.2022 - 11.2023

Dental Office Manager

Dr. Charles A Evans
04.2011 - 04.2021

Bachelor of Science - Healthcare Administration

Purdue Global University

Associate of Science - Medical Office Management

Kaplan University
Elizabeth Cook