Elizabeth Corbeira
Hanover Park,IL
Summary
Experienced, high-energy, customer-oriented service industry worker with solid background in customer service. Offers excellent track record of tackling various tasks to support all staff members. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
8
8
years of professional experience
Work History
Bartender
Fox and Hound Sports Bar
Schaumburg , IL
12.2022 - Current
- Calculated charges, issued table checks and collected payments from customers.
- Informed customers about specials, upselling additional food and drink items.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Bartender
Twin Eagles Restaurant & Lounge
West Chicago , IL
04.2023 - 05.2024
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Assisted in setting up the bar for service shift.
- Performed opening and closing duties including restocking supplies.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Collected and organized daily till totals and tips.
Beauty Advisor
Ulta
Schaumburg , IL
09.2022 - 01.2023
- Recommended merchandise based on expert product knowledge and client preferences.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Assisted customers in feeling relaxed and comfortable with the process.
- Recommended complementary products based on guest interests or items selected for purchase.
- Kept counter and display areas in clean and neat fashion.
- Finalized purchases and processed payments.
Customer Service Representative
Mariano's Fresh Market
Bloomingdale , IL
03.2022 - 09.2022
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
Bartender
Georgio's Chicago Pizzeria & Pub
South Barrington , IL
08.2021 - 02.2022
- Performed opening and closing duties, setting up for incoming shift, preparing cash drawers and taking inventory.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Polished glassware, bussed tables, and remove debris to keep customer areas clean.
- Talked easily with patrons to build rapport and earn repeat business.
- Collected and organized daily till totals and tips.
- Upsold customers from shelf to premium brands to help boost sales.
Hostess/Server
Yolks & Berries Breakfast And Lunch Cafe
Bradley , IL
07.2020 - 07.2021
- Cultivated warm relationships with regular customers.
- Worked with POS system to place order, managed bills, and handled complimentary items.
- Explained menu items and suggest appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Noted special patron requests and followed up with kitchen to confirm delivery.
Lead Phone Staff Trainer
Moretti Ristorante Pizzeria
Schaumburg , IL
03.2019 - 07.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors through training process.
- Operated POS cash register and equipment to collect payments.
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Server/Store Opening Corporate Trainer
Miller's Ale House
Schaumburg , IL
11.2017 - 03.2019
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Conducted needs assessments to identify skill gaps in the workforce.
- Developed and implemented training programs to improve employee performance.
Server
Tilted Kilt Pub & Eatery
Roselle , IL
10.2016 - 11.2017
- Checked identifications for minimum age for sale of alcoholic beverages.
- Greeted new customers, discussed specials and took drink orders.
- Maintained customer satisfaction with timely table check-ins to asses food and beverage needs.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to asses and meet needs.
- Built long-lasting relationships with residents.
Education
High School Diploma -
Schaumburg High School
Schaumburg, IL05.2017
Skills
- Effective customer upselling
- Issue resolution
- Customer assistance
- Point of Sale (POS) system operations
- High-volume dining
- Service prioritization
- Multitasking
- Flexible
- Team contribution
- Guest Engagement
- Cash Handling
- Positive and professional
- Strong Work Ethic
- Regulatory Compliance
Additional Information
References available upon request.
Timeline
Bartender
Twin Eagles Restaurant & Lounge
04.2023 - 05.2024
Bartender
Fox and Hound Sports Bar
12.2022 - Current
Beauty Advisor
Ulta
09.2022 - 01.2023
Customer Service Representative
Mariano's Fresh Market
03.2022 - 09.2022
Bartender
Georgio's Chicago Pizzeria & Pub
08.2021 - 02.2022
Hostess/Server
Yolks & Berries Breakfast And Lunch Cafe
07.2020 - 07.2021
Lead Phone Staff Trainer
Moretti Ristorante Pizzeria
03.2019 - 07.2020
Server/Store Opening Corporate Trainer
Miller's Ale House
11.2017 - 03.2019
Server
Tilted Kilt Pub & Eatery
10.2016 - 11.2017
High School Diploma -
Schaumburg High School
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