Elizabeth Cote
45 Chase Farm Rd. South Windsor,CT
Summary
Dynamic hospitality professional with extensive experience in fast-paced, high-volume restaurant environments. Displays exceptional communication skills and a proven track record in delivering exemplary customer service that creates memorable guest experiences. Expertise in managing high-pressure situations while ensuring patron satisfaction and fostering a positive, engaging atmosphere. Proficient in team leadership and complex event coordination, consistently driving operational excellence and enhancing overall guest engagement.
Overview
2007
2007
years of professional experience
Work History
Lead Server, Lead Banquet Server and Bartender
Tarpy’s Roadhouse
Monterey, CA
01.2007 - 2011
- Provided friendly, efficient, and professional customer service in a fast-paced restaurant environment
- Provided extensive knowledge of food menus, daily specials, ingredients, preparation methods, and allergen awareness to assist guests with informed dining choices
- Built strong relationships with repeat guests through attentive service, personalized recommendations, and hospitality excellence
- Team Leadership: Managed banquet servers and delegated responsibilities to ensure the seamless execution of large-scale events.
- Performance Management: Entrusted to monitor server performance and provide detailed reports to management to maintain service standards.
Cocktail Server & Lead Hostess
Sardine Factory
Monterey, CA
01.2007 - 2008
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Guest Relations: Managed the front-of-house experience in a luxury lounge and fine-dining environment.
- Administrative Support: Coordinated reservations and managed the reservation book for a high-volume establishment.
- Collaborated with bartenders to streamline service during peak hours, enhancing overall guest experience.
- Demonstrated strong wine knowledge, including varietals, pairings, tasting notes, and recommendations to enhance guest dining experiences
Lead Hostess & Server
Forge in the Forest
Carmel, CA
2005 - 01.2007
- Demonstrated strong multitasking skills by managing multiple tables simultaneously
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Managed the host desk and reservations in a high-volume setting, including opening and closing procedures.
- Managed the flow of service during busy periods to maintain quality standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Science - English
Ithaca College
Ithaca, NY05-2004
Skills
- Strong work ethic and communication skills
- Hospitality service expertise
- Efficient multitasking skills
- Attention to detail
- Service prioritization and guest engagement
- Leadership: Team Training, Performance Monitoring, and Task Delegation
- Menu memorization, food and wine knowledge
- Ease in building rapport with customers
- Food and beverage pairings
- Guest relations management
Timeline
Lead Server, Lead Banquet Server and Bartender
Tarpy’s Roadhouse
01.2007 - 2011
Cocktail Server & Lead Hostess
Sardine Factory
01.2007 - 2008
Lead Hostess & Server
Forge in the Forest
2005 - 01.2007
Bachelor of Science - English
Ithaca College