Elizabeth Cremeans
Belle Vernon ,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
14
14
years of professional experience
Work History
Claims Specialist
Social Security Administration
Rostraver, PA
07.2023 - Current
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
Assessment Caseworker
Area Agency on Aging
Charleroi, Pa
05.2011 - 07.2023
- Assessed needs of each client and recommended appropriate services and resources.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Assessed
Education
Master Of Arts - Communication Studies
West Virginia University
Morgantown, WVBachelor Of Arts - Psychology
West Virginia University
Morgantown, WVSkills
- Claims
- Claims processing
- Verbal communication
- Microsoft office
- Documentation review
- Complex claims consulting
- Time management
- Decision-making
- Critical thinking
- Customer service
- Organizing and prioritizing work
- Multitasking Abilities
- Interpersonal communication
- Claim amount calculations
- Appointment scheduling
- Written communication
- Medical terminology
- Client interviews
- Teamwork
- Excellent communication
- Organizational skills
Timeline
Claims Specialist
Social Security Administration
07.2023 - Current
Assessment Caseworker
Area Agency on Aging
05.2011 - 07.2023
Master Of Arts - Communication Studies
West Virginia University
Bachelor Of Arts - Psychology
West Virginia University