Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elizabeth Cross

Cullowhee,NC

Summary

Dynamic manager with a proven track record at McDonald's, excelling in customer service and team leadership. Enhanced customer satisfaction through effective conflict resolution and communication. Skilled in time management, I successfully cross-trained staff to boost performance and agility, ensuring a safe and organized environment for both employees and patrons.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

9
9
years of professional experience

Work History

Manager

McDonald's
10.2024 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Food Runner

High Hampton Inn
08.2024 - 10.2024
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.

Manager

McDonald's
08.2016 - 07.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Education

No Degree - Biology And Environmental Health

Western Carolina University
Cullowhee, NC
05-2027

Associate of Science - Biology

Forsyth Technical Community College
Winston-Salem, NC
12-2024

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making

Timeline

Manager

McDonald's
10.2024 - Current

Food Runner

High Hampton Inn
08.2024 - 10.2024

Manager

McDonald's
08.2016 - 07.2024

No Degree - Biology And Environmental Health

Western Carolina University

Associate of Science - Biology

Forsyth Technical Community College
Elizabeth Cross