ELIZABETH CRUZ
Baldwin Park,CA
Summary
With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction.
Developed leadership and team coordination skills in fast-paced environment, focusing on operational efficiency and staff development. Excel in conflict resolution and process optimization, ensuring smooth operations and high customer satisfaction. Seeking to leverage these transferrable skills in new and challenging field.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Lead
Baskin Robbins
03.2025 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Team Member
Baskin Robbins
01.2024 - Current
- Customer Service: Assist customers with their orders and greet them
- Food Preparation: Make and prep a customer's order
- Sales: Charge and handle money
- Responsibility: Keep workplace clean by sweeping, mopping, sanitizing, etc
Education
Bachelor of Science - Finance
Mt. SAC
Walnut, CA06-2026
No Degree -
Baldwin Park High School
Baldwin Park High School06-2024
Skills
- Excellent communication
- Flexible
- Bilingual; Fluent in English and Spanish
- Positive attitude
- Multitasking Abilities
- Organizational skills
- Team-building activities
- Decision-making capacity
- Shift leadership
Certification
- ServSafe Food Handler's Certification
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Shift Lead
Baskin Robbins
03.2025 - Current
Team Member
Baskin Robbins
01.2024 - Current
Bachelor of Science - Finance
Mt. SAC
No Degree -
Baldwin Park High School
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