Elizabeth Cuyler
Tigard
Summary
Strategic Account Management and B2B Sales professional with over six years managing high-volume customer portfolios and driving account growth. Expertise in cultivating customer relationships across approximately 500 business accounts in varied industries, with a focus on collaboration and data-driven improvements. Known for effective communication and operational execution in dynamic environments.
Overview
12
12
years of professional experience
Work History
Washington Direct Sales Representative
Columbia Distributing
01.2019 - Current
- Oversaw account management processes to enhance customer satisfaction.
- Manage a portfolio of approximately 500 business accounts, providing consistent service through phone, email, inventory platforms, and in-person meetings.
- Functioned as the main contact for customers, responded to requests quickly and managed all opportunities.
- Maintain approximately 175 customer interactions each week, balancing multiple priorities while delivering responsive, accurate service.
- Build long-term relationships with buyers, general managers, beverage directors, and corporate contacts by understanding business needs and providing consultative solutions.
- Identified growth opportunities through analysis of customer purchasing trends, sales data, and category performance.
- Executed strategic sales initiatives that enhanced product distribution, promotional participation, and customer engagement.
- Coordinated daily with customer service, operations, delivery, office management, outside sales, and leadership teams to resolve customer issues.
- Ensure smooth execution of promotions, product launches, and operational initiatives across departments.
- Supported internal teams and guided customer onboarding for the Retailer Portal during the COVID-19 sales transition.
Kiosk Manager / Shift Supervisor
Starbucks
Tigard, OR
01.2015 - 01.2019
- Supervised daily operations in high-volume retail environment, enhancing customer experiences through effective team management.
- Trained, coached, and developed team members on customer service, operational standards, and company procedures.
- Coordinated scheduling, hiring, merchandising, inventory replenishment, and ordering processes to streamline operations.
- Improved operational efficiency through inventory management, lean practices, and performance coaching.
- Ensured quality, accuracy, and service standards in fast-paced environment, contributing to overall operational success.
Education
Bachelor of Arts - Linguistics and Spanish
Portland State University
Portland, Oregon01-2015
Skills
- B2B Account Management
- Lead qualification
- Account management
- Sales strategy
- Sales Forecasting
- Sales Reporting
- CRM & Sales Pipeline Management
- Customer retention
- Customer communication
- Client Engagement
- Cross-Functional Collaboration
- Territory Management
- Process Improvement
- Sales Promotions
- Organization & Time Management
- Problem solving
- Microsoft Office Suite
- Customer Service Excellence
ADDITIONAL STRENGTHS
- - Extensive experience managing high-volume B2B customer relationships.
- - Strong written and verbal communication skills across phone, email, and digital platforms.
- - Experienced coordinating with multiple internal departments to ensure seamless customer experiences.
- - Highly organized with exceptional follow-through and attention to detail.
- - Comfortable working in fast-paced environments with changing priorities.
- - Proven ability to build trust, solve customer problems, and identify opportunities for account growth.
Timeline
Washington Direct Sales Representative
Columbia Distributing
01.2019 - Current
Kiosk Manager / Shift Supervisor
Starbucks
01.2015 - 01.2019
Bachelor of Arts - Linguistics and Spanish
Portland State University