Elizabeth Daley
Houston,United States
Summary
Results-driven executive with extensive experience in strategic leadership and operational excellence. Proven track record in driving growth, optimizing processes, and fostering team collaboration. Exceptional skills in strategic planning, financial management, and stakeholder engagement. Adaptable and reliable, consistently achieving high-impact results in dynamic environments.
Overview
20
20
years of professional experience
Work History
Vice President of Out of Network Sales
Revco Solutions
10.2023 - Current
- Company Overview: revcosolutions.com/
- Spearheaded efforts to provide solutions for out-of-network providers facing challenges from insurance companies and cost-containment vendors
- Developed a unique approach that collaborates with billing teams to maximize out-of-network payments across all payors
- Successfully recovered over $15 million in additional payments and negotiated over $65 million in single-case agreements
- Revcosolutions.com/
Senior Manager of Revenue Cycle
Gene by Gene
10.2022 - 09.2023
- Oversaw analytical data collection and organization for revenue cycle department at Gene by Gene
- Identified and addressed revenue growth pitfalls, recovering $3 million in underpayments and $1.5 million from disputes
- Implemented process improvements leading to a 22% reduction in expenses and consistently met monthly revenue goals
Director, Client Success
Collect Rx
07.2020 - 10.2022
- Managed client relationships, launched services, and led meetings to ensure project success
- Achieved $16 million in additional payments and $120 million in negotiated settlements in 2021
- Educated providers on out-of-network challenges, resulting in process improvements and client success
Senior Account Manager
Collect Rx
11.2018 - 07.2020
- Managed 15 Nationwide Revenue Cycle Management Clients with $150 million annual revenue, specializing in Hospitals, ASCs, Labs, Behavior Health, and Clinics
- Provided expertise on workflows and best practices, resulting in cost reduction and improved efficiency
- Communicated trends in charge, cash collections, days outstanding, Aging AR, and more to drive strategic decision-making
Practice Administrator
Basu Plastic Surgery
12.2017 - 06.2018
- Managed operations, personnel, and administration for multi-location practice in Houston, Cypress, and Katy
- Coordinated three commercial moves, including a 10,000 sq ft construction project, contributing to a revenue growth of over 25% in 2018
- Oversaw Grand Opening with 500+ attendees, improved patient satisfaction scores, and conducted cost analysis for procedures
Business Office Manager
The Center for ENT
06.2016 - 12.2017
- Oversaw revenue cycle department for nine providers specializing in otolaryngology, audiology, and allergy
- Built and improved revenue cycle department processes, resulting in a record collection of $12 million in 2017
- Implemented new policies to decrease patient and insurance AR, increase collections, and enhance patient education
Practice Administrator
MULTISPORT HEALTH CENTER
08.2014 - 04.2016
- Managed day-to-day operations for chiropractors and athletic trainers, serving NFL Texans and NBA Rockets
- Implemented patient education to increase functional training patients by 200% in six months
- Ensured 100% accuracy in daily monetary collections and deposits for Multisport Health Center
Practice Manager
ALLERGY, SINUS & ASTHMA PROFESSIONALS, PLLC
01.2011 - 08.2014
- Restructured processes to reduce costs and increase collections by 13%, while boosting nursing procedures by 50%
- Implemented Xolair buy & bill, resulting in a $50,000 to $600,000 annual collection increase
- Provided strategic process improvements to non-competitive practices, reducing complaints and educating patients on insurance benefits
Practice Manager
Allergy & ENT Associates
08.2007 - 12.2010
- Led a team of 18 employees and six providers at multiple locations, managing revenue cycle, budgeting, and quality improvement
- Successfully implemented projects converting paper charts into EMR system and expanding ENT specialty, increasing collections by 30%
- Planned and executed a commercial move at the Memorial location, decreasing expenses by 10% through cost analysis
Office Manager
MULTISPORT HEALTH CENTER
06.2005 - 08.2007
- Managed multiple schedules for rehab and chiropractors, ensuring smooth operations
- Implemented billing operations to transition the clinic to accept health insurance, increasing revenue
- Marketed and managed products like orthotics, vitamins, and rehab equipment
- Provided direct and indirect patient care under chiropractors' direction
Education
MHA - Health/Health Care Administration/Management
Texas Woman's University
Denton, TX05-2020
Bachelor of Business Administration (BBA) - Business Administration And Management, General
Sam Houston State University
Huntsville, TX05-2005
Associate of Arts -
North Harris Montgomery Community College
Kingwood, TX05-2002
Skills
- Team leadership
- Relationship building
- Decision-making
- Critical thinking
Timeline
Vice President of Out of Network Sales
Revco Solutions
10.2023 - Current
Senior Manager of Revenue Cycle
Gene by Gene
10.2022 - 09.2023
Director, Client Success
Collect Rx
07.2020 - 10.2022
Senior Account Manager
Collect Rx
11.2018 - 07.2020
Practice Administrator
Basu Plastic Surgery
12.2017 - 06.2018
Business Office Manager
The Center for ENT
06.2016 - 12.2017
Practice Administrator
MULTISPORT HEALTH CENTER
08.2014 - 04.2016
Practice Manager
ALLERGY, SINUS & ASTHMA PROFESSIONALS, PLLC
01.2011 - 08.2014
Practice Manager
Allergy & ENT Associates
08.2007 - 12.2010
Office Manager
MULTISPORT HEALTH CENTER
06.2005 - 08.2007
MHA - Health/Health Care Administration/Management
Texas Woman's University
Bachelor of Business Administration (BBA) - Business Administration And Management, General
Sam Houston State University
Associate of Arts -
North Harris Montgomery Community College
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