Elizabeth Davidson
Leesburg,FL
Summary
Dedicated Certified Pharmacy Technician with a focus on accurate prescription processing and compassionate patient support. Proven ability to collaborate with healthcare providers to enhance care outcomes and streamline operational processes.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Certified Pharmacy Technician
Wal-Mart Pharmacy
Leesburg, FL
10.2023 - Current
- Accurately processed prescription orders and managed medication inventory for optimal pharmacy operations.
- Assisted pharmacists in patient consultations to ensure understanding of medication usage and side effects.
- Operated pharmacy software systems to maintain up-to-date patient records and medication profiles.
- Trained new pharmacy staff on operational procedures, enhancing team performance and efficiency.
- Monitored drug storage conditions to comply with safety standards and regulations, ensuring quality control.
- Collaborated with healthcare providers to resolve prescription discrepancies, enhancing patient care outcomes.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
Cake Decorator
Walmart
The Villages, FL
10.2020 - 10.2023
- Decorated cakes with precision and creativity, enhancing visual appeal for various occasions.
- Developed innovative designs that increased customer satisfaction and repeat business.
- Trained new employees on cake decorating techniques and best practices.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Ensured compliance with food safety standards while preparing and decorating cakes.
- Managed inventory of cake decorating supplies, minimizing waste and ensuring availability.
- Implemented quality control measures to maintain consistency in cake presentation and taste.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Handled phone calls regarding inquiries, canceled orders, and ordering conflicts.
- Verified accuracy of orders while meeting strict deadlines on producing completed products.
- Managed material inventory and ordered new materials when needed.
Team Lead
Walgreens
The Villages, FL
01.2018 - 10.2023
- Led team to optimize inventory management processes, improving stock accuracy and availability.
- Implemented process improvements that reduced operational delays and streamlined daily workflows.
- Coordinated training programs for new staff, enhancing onboarding efficiency and knowledge retention.
- Conducted regular performance evaluations, providing constructive feedback to support professional development of team members.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Coached team members in techniques necessary to complete job tasks.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
Education
High School Diploma -
Homeschool
Dallas, TX04-2005
Certified Pharmacy Technician - Pharmacy
PTBC
11-2024
Associate of Arts - General Studies
Tyler Junior College
Tyler, TX04-2008
Skills
- Medication dispensing
- Filling prescriptions
- Pharmacy and customer records management
- Updating medication histories
- Prescription processing
- Medication inventory management
- Data management
- Records management
- Medication history updates
- Attention to detail
- Empathy and patience
Certification
- CPhT - Certified Pharmacy Technician, National
- State Licensed Pharmacy Technician, Florida
Timeline
Certified Pharmacy Technician
Wal-Mart Pharmacy
10.2023 - Current
Cake Decorator
Walmart
10.2020 - 10.2023
Team Lead
Walgreens
01.2018 - 10.2023
Certified Pharmacy Technician - Pharmacy
PTBC
High School Diploma -
Homeschool
Associate of Arts - General Studies
Tyler Junior College