Elizabeth Davis
Utica,NY
Summary
Versatile and dynamic, with a proven track record at Lizzy's Cupcakery, I excel in operations management and customer service management. Demonstrated success in expanding client base and boosting sales through strategic marketing and exceptional service, while fostering team productivity and satisfaction. Skilled in budget management and business growth, achieving notable profitability and customer loyalty.
Overview
19
19
years of professional experience
Work History
Small Business Owner
Lizzy's Cupcakery
10.2010 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction
- Boosted annual sales with launch of e-commerce website, expanding market reach.
- Implemented cost-saving measures without compromising on product
- Elevated customer satisfaction, responding promptly to feedback and implementing loyalty program.
- Analyzed market trends to identify new business opportunities and areas for expansion.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Decorated cakes according to customer requests and themes.
- Innovated new cake decorating trends using various techniques, attracting clientele seeking unique custom designs.
Bakery Associate
Walmart
04.2008 - 09.2010
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured food safety compliance by following strict guidelines for storage, handling, and preparation of baked goods.
- Performed routine equipment maintenance tasks such as cleaning mixers, ovens, or utensils to maintain optimal functionality and prevent potential hazards.
- Provided support to other departments within the store as needed, fostering a collaborative work environment.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Photolab Associate
Walmart
03.2006 - 04.2008
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Assessed customer needs and examined order contents to identify processing requirements and timelines.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Contributed to a positive work environment through effective communication and teamwork.
- Developed and processed film and picture CDs and restored photos using software.
- Assisted customers in selecting appropriate products for their photography needs, resulting in increased sales.
Education
Associate Degree In Photography - Photography/Fine Arts
Mohawk Valley Community College
Utica, NYSkills
- Planning and execution
- Small business operations
- Business marketing
- Business management and development
- Business growth and retention
- Budget management
- Staff hiring
- Accounting oversight
- Customer service management
- Marketing strategies
- Delegating work
- Schedule management
- Budget control
- Photography expertise
- Cake decoration
Timeline
Small Business Owner
Lizzy's Cupcakery
10.2010 - Current
Bakery Associate
Walmart
04.2008 - 09.2010
Photolab Associate
Walmart
03.2006 - 04.2008
Associate Degree In Photography - Photography/Fine Arts
Mohawk Valley Community College
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