Elizabeth D. Cruz Sanchez
Jacksonville,FL
Summary
Detail-oriented professional with a strong work ethic, recognized for enhancing customer satisfaction through effective problem-solving and communication. Demonstrated ability to lead teams and mentor staff while promoting product knowledge to achieve team goals and deliver exceptional service experiences.
Overview
9
9
years of professional experience
Work History
Relationship specialist II
VyStar Credit Union
11.2023 - Current
- RS-II Identified member needs through meaningful conversations, provided tailored financial solutions, and upheld professionalism and integrity. Helped members achieve financial goals by efficiently resolving concerns and creating positive experiences in person and over the phone. My ability to communicate effectively, work independently, and proactively promote products and services aligns well with VyStars' commitment to member service excellence
- Resolved member account inquiries and transaction requests to enhance customer satisfaction.
- Reviewed and submitted loan applications while ensuring all necessary documentation was complete.
- Educated clients on credit union products and services available.
Commercial Customer Service
Citibank Commercial
05.2019 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Coordinated with commercial cardholders and programmer administrators to address and resolve issues efficiently.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer service/ Front-end Lead
Bed Bath Beyond
03.2018 - 05.2019
- Led front-end team in delivering exceptional customer service experience.
- Resolved customer issues to enhance satisfaction and manage cashiers to ensure smooth operations.
- Trained staff on new products and sales techniques for improved performance.
- Coordinated product displays to enhance visual merchandising and engagement.
Customer Service / Cashier
Citi Trends
08.2017 - 03.2018
- Processed customer transactions efficiently at the point of sale.
- Operated cash register with accuracy and speed, ensuring smooth transactions. Adapted to team dynamics and maintained composure under pressure to support store operations. Received positive feedback from manager and coworkers for reliability and teamwork.
- Assisted customers with inquiries and product location.
- Maintained a clean and organized checkout area.
Education
High School -
River City Science Academy
06-2017
Skills
- Financial analysis
- Effective communication
- Problem solving
- Time management
- Leadership
- Consistent attendance
- Maintains composure
Additional Skills
Bilingual Spanish, English
Timeline
Relationship specialist II
VyStar Credit Union
11.2023 - Current
Commercial Customer Service
Citibank Commercial
05.2019 - Current
Customer service/ Front-end Lead
Bed Bath Beyond
03.2018 - 05.2019
Customer Service / Cashier
Citi Trends
08.2017 - 03.2018
High School -
River City Science Academy