Sheila Naderpour
Long Beach,CA
Summary
Dependable employee with demonstrated strengths in financial services, loan originating and customer service with an exceptionally strong eye for detail. Strong background cultivating positive relationships and exceeding goals.
Overview
5
5
years of professional experience
Work History
RELATIONSHIP SPECIALIST II
Nuvision Federal Credit Union
Long Beach, CA
11.2023 - 12.2024
- Conducted thorough consultations with members to assess lending needs, providing personalized loan solutions and maintaining an 84% approval rate through effective application and credit review processes
- Managed high volume of loan applications across various products including credit cards, unsecured and secured loans, home equity lines, auto loans, and other credit facilities, ensuring timely processing and accurate documentation
- Collaborated cross-functionally with Titles & Liens, Processors, Funders, Underwriters, Collections, and Fraud teams to ensure compliance with documentation requirements, facilitating smooth loan processing and closing
- Assessed borrower qualifications by analyzing credit reports, debt-to-income ratios, loan-to-value ratios and other key institution guidelines to determine appropriate lending terms
- Communicated with multiple departments to track loans statuses, ensuring accuracy and minimizing errors, achieving an average loan age of 2.5 days
SALES REPRESENTATIVE
Cobalt Robotics
Irvine, CA
02.2023 - 07.2023
- Analyzed and qualified leads using Hubspot CRM, completing minimum of 150 calls a day to prospects
SALES REPRESENTATIVE
Captiv8, Inc.
Remote
01.2022 - 11.2022
- Built detailed, data-driven influencer campaign reports, demonstrating platform functionality to C-Level marketing executives
LEAD ASSOCIATE
California Tan
Long Beach, CA
08.2019 - 07.2020
- Provided exceptional customer service by handling incoming calls, processing payments, and assisting with collections, ensuring a positive client experience
- Acted as a liaison between the salon owner and third-party merchants, facilitating smooth communication and resolving any transactional issues
Education
BACHELOR'S OF SCIENCE - BUSINESS ADMINISTRATION MARKETING
California State University-Dominguez Hills
05-2021
ASSOCIATE IN ARTS - HUMAN DEVELOPMENT STUDIES
Ohlone College
05-2018
Skills
- Accurate
- Adaptable
- Organized
- Strong work ethic
- Verbal and written communication
- Credit Analysis
- Risk Assessment
- NMLS #2643966
- LoansPQ, Fiserv, Salesforce
- Reg B, Reg Z, AML, BSA, NCUA, GBLA, ECOA
Extracurricular Activities
Captain of the Ohlone College Women's Soccer Team, 2016, 2017
Languages
- Farsi
- English (Native)
References
Provided upon request
Timeline
RELATIONSHIP SPECIALIST II
Nuvision Federal Credit Union
11.2023 - 12.2024
SALES REPRESENTATIVE
Cobalt Robotics
02.2023 - 07.2023
SALES REPRESENTATIVE
Captiv8, Inc.
01.2022 - 11.2022
LEAD ASSOCIATE
California Tan
08.2019 - 07.2020
BACHELOR'S OF SCIENCE - BUSINESS ADMINISTRATION MARKETING
California State University-Dominguez Hills
ASSOCIATE IN ARTS - HUMAN DEVELOPMENT STUDIES
Ohlone College
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