Elizabeth De Lara
Austin
Summary
Customer service professional with extensive experience across hospitality, food service, and retail. Skilled at managing high-pressure environments, resolving customer concerns with empathy and efficiency, and maintaining excellent communication.
Entrepreneurial experience as a tattoo studio co-owner has strengthened my leadership, organizational, and client management abilities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Independent Mixologist/Head Bartender
Special/ Private Events
02.2023 - Current
- Collaborated with event planners to customize drink offerings for special occasions.
- Developed signature cocktails that enhanced brand identity and guest satisfaction at events.
- Participated in industry events to stay current with mixology trends, incorporating innovative ideas into the bar program.
- Crafted innovative cocktail menus tailored to event themes and guest preferences.
- Trained junior staff on mixology techniques and customer interaction best practices.
Head Mixologist
Mochomos
08.2024 - 04.2025
- Preparation of customized and signature drinks
- Assisted in maintaining cleanliness and organization of bar area to enhance customer experience.
- Supported team by mastering menu items and providing recommendations to patrons.
- Supervised bar staff, maintaining a professional and productive work environment conducive to excellent service delivery.
- Maintained quality of garnishes, juices, and other perishables by preparing new stock daily.
Visual Merchandiser /Bilingual Customer Service Representative
AGIT
03.2022 - 08.2024
- Developed visually appealing product displays to enhance customer engagement and drive sales.
- Collaborated with marketing team to align visual merchandising strategies with promotional campaigns.
- Executed seasonal merchandise transitions, ensuring timely updates in line with inventory changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Lead Barista
Bakings
03.2021 - 08.2022
- Developed new beverage recipes to enhance menu offerings and customer satisfaction.
- Managed inventory levels, ensuring stock availability and minimizing waste.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Collaborated with team members to deliver timely and accurate orders during peak hours.
Server
Chipotle Grill
02.2019 - 01.2020
- Delivered exceptional customer service, ensuring guest satisfaction through attentive and personalized interactions.
- Collaborated with kitchen staff to ensure timely and accurate order preparation and delivery.
- Assisted in optimizing workflow by implementing streamlined processes for order taking and table turnover.
- Monitored inventory levels, coordinating with management to minimize waste and maintain stock availability.
Education
Professional Certify Cocktail And Mixologist - Accredited By The American Culinary Association
Washington Academy
Torreon, Coahuila, MX10-2024
Bachelor’s in Fashion Design And Marketing -
Instituto De Estudios Superiores De Moda Y Diseño
Torreon,Coahuila, Mexico08-2018
Skills
- Social media promotion
- Patience and empathy
- Efficient multitasking
- Strong Presence
- Adaptable to trends
- Sales and marketing
- Quick learner
Certification
Professional Cocktail and Mixology Certificate
Accredited by the American Culinary Association & Association Suisse Des Ecoles.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Head Mixologist
Mochomos
08.2024 - 04.2025
Independent Mixologist/Head Bartender
Special/ Private Events
02.2023 - Current
Visual Merchandiser /Bilingual Customer Service Representative
AGIT
03.2022 - 08.2024
Lead Barista
Bakings
03.2021 - 08.2022
Server
Chipotle Grill
02.2019 - 01.2020
Professional Certify Cocktail And Mixologist - Accredited By The American Culinary Association
Washington Academy
Bachelor’s in Fashion Design And Marketing -
Instituto De Estudios Superiores De Moda Y Diseño
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