Summary
Overview
Work History
Education
Skills
cooking, exercise, sports, dance
Timeline
Generic

Elizabeth Diaz

Wonder Lake,IL

Summary

Proven accomplished and versatile Restaurant Manager and Server with a proven track record at Giordano's Pizza, showcasing exceptional customer service and operations management. Expert in staff training, achieving reduced staff turnover through effective leadership. Skilled in multitasking and team collaboration, ensuring high-quality dining experiences. Holds multiple certifications, including food safety and allergens, demonstrating a strong work ethic and specialized knowledge.

Overview

8
8
years of professional experience

Work History

Server

The Village Squire
11.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Nanny

Brian Munoz of Outsider Collectibles
08.2022 - Current
  • Assisted with housekeeping duties as well as running errands.
  • Prepared meals and snacks for child based on dietary guidelines.
  • Developed strong communication with father to provide updates on child's progress, needs, and achievements.
  • Scheduled appointments.
  • Supported child in play activities, meals, and snacks, hygiene and socialization.


Server

Lettuce Entertain You
07.2019 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Restaurant Manager

Giordano's Pizza
08.2016 - 07.2019
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.

Education

Restaurant Management Certification - Restaurant Management

The Institute of Culinary Arts
New York, NY
05.2010

Associate of Applied Science - Culinary Art And Culinary Management

Elgin Community College
Elgin, IL
05.2009

Skills

  • Multiple certifications: Food allergens, management, food safety, basset
  • Operations Management
  • Staff Training and development
  • Strong Work Ethic
  • Exceptional customer service
  • High-volume and fine dining experience
  • Service prioritization
  • Wine pairing knowledge
  • Tequila knowledge
  • Team Player
  • Reliable, Responsible, Adaptable and Flexible
  • Team Leadership

cooking, exercise, sports, dance

My son and I try to make a new recipe weekly. Exercise helps me refocus and mentally clear my head. I consider myself very competitive; Sports allows me to combine my competitive side and get the heart rate up. I am a mom of boys, so sports and exercise allows me to keep up with their energy. I love music and dancing, such a great way to unwind.  

Timeline

Server

The Village Squire
11.2023 - Current

Nanny

Brian Munoz of Outsider Collectibles
08.2022 - Current

Server

Lettuce Entertain You
07.2019 - 03.2020

Restaurant Manager

Giordano's Pizza
08.2016 - 07.2019

Restaurant Management Certification - Restaurant Management

The Institute of Culinary Arts

Associate of Applied Science - Culinary Art And Culinary Management

Elgin Community College

Similar Profiles

CREATE PROFILE
Elizabeth Diaz