Elizabeth Didia
Dundee,MI
Summary
Solutions oriented professional looking to obtain a fulfilling career where I can utilize my customer service background and clerical skills with experience in bringing enthusiasm, dedication, passion, & drive to the workplace.
Overview
15
15
years of professional experience
Work History
Department of State Aide E-8
State of Michigan Department of State
04.2021 - Current
- Service customers by reviewing requests, eligibility, and application requirements; processing transactions; educating customers on services and alternative methods; and working with a sense of purpose, urgency, and accuracy for citizens.
Financial Service Representative
Genisys Credit Union
06.2020 - 04.2021
- Responsible for creating a welcoming environment and impression for customers by utilizing excellent customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both customers and employees.
- Job functions include account and service origination and maintenance - clerical work - responding to customer inquiries by telephone and in person - Maintaining a high level of confidentiality - Contacting customers to obtain necessary signatures and documentation on accounts due to an exception or missing information - Making sure to comply with all department and company policies, procedures and regulations
Dispatcher
Macomb County Sheriff Office
01.2020 - 02.2020
- Navigated multi screen system - Handled admin calls and directed to the right department - Swift problem solving and decision making - Ability to remain calm in emergency and non-emergency situation - Effectively communicated with co-workers in room - Receive and transmit routine and emergency messages via telephone, teletype, CAD system and radio - Maintain telephone connection or other communication methods with individuals in emergency situations - Assess situations and dispatch appropriate patrol units - Obtain and enter information regarding callers name, address and nature of complaint into CAD system - Performs computer data entry functions related to logs, records, reports and files.
- Sees and hears with corrective measures necessary to understand calls from cell phones or from callers that are in distress
Waitress/Assistant Manager
Penne Lane
05.2016 - 01.2020
- Trained new waiters/waitresses on guest service expectations, safety procedures and restaurant protocols - Delivered friendly and fast service - Money handling and important documents - Ability to make swift decisions and solve problems should they arise - Typing and attention to detail for special needs and requests - Accurately recorded orders and partnered with team members to ensure exceptional customer service - Effectively communicated with kitchen staff regarding customer orders, allergies, dietary needs/specifications, among other requests - Monitored dining room to ensure optimal guest experience - Answered customer inquiries in an informative and helpful fashion - Regularly checked on guests to ensure satisfaction - Managed closing duties - Ability to lift heavy objects
Waitress
Giuseppe’s
05.2013 - 04.2016
- Delivered friendly and fast service - Accurately recorded orders and partnered with team members to ensure exceptional customer service - Effectively communicated with kitchen staff regarding customer orders, allergies, dietary needs/specifications, among other requests - Monitored dining room to ensure optimal guest experience - Answered customer inquiries in an informative and helpful fashion - Regularly checked on guests to ensure satisfaction - Managed closing duties
Coach
Elite Cheer
01.2011 - 06.2014
- Provided accurate and positive feedback during instruction - Set up exercise routines - Demonstrated energy and enthusiasm - Performed correct spotting for stunts - Analyzed and assessed stunting skills
Sales Associate
Victoria’s Secret
05.2013 - 09.2013
- Maintained presence on sales floor to address customer needs - Money handling - Approached and initiated conversation to determine customers’ buying preferences - Assisted customers with trying on items, finding appropriate sizes, and completing purchases - Recommended appropriate items and answered questions regarding clothing fit and style - Navigated cash wrap to quickly and effectively complete customers’ purchases
Education
No Degree - Criminal Justice
University of Detroit Mercy
Bachelor of Science - Criminal Justice
Central State University
05-2026
Skills
- Works well under pressure
- Excellent interpersonal skills
- Upbeat, friendly and positive
- Responsible and reliable
- Multi-tasking and organized
- Leadership skills
- Problem solving and decision making
- Self starter Management
- Problem solving
- Communication
- Time management
- Patient
Timeline
Department of State Aide E-8
State of Michigan Department of State
04.2021 - Current
Financial Service Representative
Genisys Credit Union
06.2020 - 04.2021
Dispatcher
Macomb County Sheriff Office
01.2020 - 02.2020
Waitress/Assistant Manager
Penne Lane
05.2016 - 01.2020
Waitress
Giuseppe’s
05.2013 - 04.2016
Sales Associate
Victoria’s Secret
05.2013 - 09.2013
Coach
Elite Cheer
01.2011 - 06.2014
No Degree - Criminal Justice
University of Detroit Mercy
Bachelor of Science - Criminal Justice
Central State University