Elizabeth Diver
Lac Du Flambeau,WI
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
23
23
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Lac Du Flambeau, WI
11.2023 - 10.2024
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Delegated work to staff, setting priorities and goals.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained a safe working environment by enforcing safety regulations.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
LdF Transit Driver/Dispatcher
Lac du Flambeau Tribe
Lac Du Flambeau, Wisconsin
05.2015 - 12.2020
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Assisted passengers with boarding and disembarking vehicles, providing directions, information and assistance as necessary.
- Upheld strict DOT reporting records for trips, vehicles and notable incidents.
- Utilized lifts and ramps to help handicapped passengers board shuttles.
- Followed established procedures for responding to delays caused by traffic congestion or inclement weather conditions.
- Completed appropriate inspection paperwork and reported results to supervisors.
- Drove vehicles over routes or to destinations, complying with traffic regulations to provide smooth and safe rides for passengers.
- Handled passenger emergencies or disruptions.
- Monitored weather conditions and adjusted routes accordingly for optimal performance.
- Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.
- Operated wheelchair lifts and ramps properly according to manufacturer's instructions.
- Received and submitted passenger fares.
- Gave clear directions to passengers regarding destinations, pick-ups and drop-off locations.
- Greeted guests, helped customers enter and exit shuttle and loaded and unloaded luggage.
- Maintained safe driving habits to protect property and general public on roadways.
- Facilitated smooth passenger loading and unloading at designated route stops.
- Ensured timely arrivals at designated stops by managing time effectively while remaining aware of traffic patterns along assigned routes.
- Provided courteous customer service to all passengers while maintaining a professional demeanor.
- Adhered to safety protocols including speed limits, following traffic laws, using turn signals when appropriate.
- Inspected vehicles and checked gas, oil and water levels prior to departure.
- Cleaned and sanitized bus interiors to lessen germ spread.
- Regulated heating, lighting and ventilating systems for passenger comfort.
- Utilized two way radios appropriately to communicate with dispatchers or other transit drivers.
- Cleaned, refueled and maintained vehicles to prevent delays and breakdowns.
LOTC Hotel Front Desk Clerk
Lake of the Torches Casino
Lac Du Flambeau, WI
01.2013 - 01.2015
- Transmitted and received messages using telephones or telephone switchboards.
- Assisted with room reservations, changes and cancellations.
- Ensured that all guest requests were met promptly, courteously and efficiently.
- Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Managed cash drawer according to established accounting guidelines.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Arranged special accommodations for guests to enhance visitor experiences.
- Greeted guests in a professional and friendly manner.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Coordinated with housekeeping staff regarding occupancy status of rooms.
- Balanced end-of-shift reports on a daily basis to ensure accuracy of transactions.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Helped patrons find entertainment and sporting events, making reservations, and enhancing customer experience.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Performed administrative duties such as filing documents, preparing correspondence.
- Assisted guests with check-in and check-out procedures as needed.
- Input customer data into reservation systems and updated to reflect room changes.
- Processed payments from customers for room charges and incidentals.
- Resolved customer complaints in a timely manner while following company policies and procedures.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Maintained daily records of room availability and rates.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Director of Tribal Operations/ Enrollment
Lac du Flambeau Tribe
Lac Du Flambeau, WI
10.2010 - 10.2012
- Worked closely with the Tribal Council
- Made accommodations for individual council members while on business for the Tribe.
- Took notes and transcribed them into official minutes for Tribe
- Oversaw strategic planning and implementation to ensure organizational goals were met.
- Recruited, trained, supervised, evaluated and mentored staff members.
Tribal Secretary
Lac du Flambeau Tribe
Lac Du Flambeau, WI
10.2010 - 10.2012
- Assisted with accounts receivable and accounts payable functions.
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Compiled data from various sources into clear, concise reports that could be used by management for decision-making purposes.
- Updated contact lists on a regular basis; created new contacts as needed.
- Composed and distributed reports, routine correspondence and meeting notes with job-related software.
- Coordinated communications, taking calls, responding to emails and interfacing with clients.
- Managed staff calendars and coordinated travel, meeting and hotel accommodations.
- Handled confidential documents with discretion.
- Created agendas and took minutes during meetings; distributed notes in a timely manner afterwards.
- Maintained organized filing system of paper and electronic documents.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Produced and distributed memos, newsletters, and other forms of communication.
- Greeted visitors and directed to appropriate location or person.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Organized and maintained filing systems for important documents.
- Responded to customer issues to provide immediate resolution and improve retention.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Assisted with special projects or tasks related to departmental functions upon request.
- Provided administrative support to the Office Manager and other staff members.
Enrollment Specialist
Lac du Flambeau Tribe
Lac Du Flambeau, Wisconsin
10.2001 - 10.2011
- Achieved repeat business and referrals through personalized services.
- Listened to and understood Tribal members needs, explained and discussed options and outlined best-fit services.
- Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during meetings.
- Reviewed applications for accuracy before submitting them for approval.
- Performed data entry and maintained accurate records of tribal enrollment information.
- Verified all required documentation prior to enrolling a student in classes.
- Updated and maintained databases with current information.
- Answered incoming calls from prospective students seeking admissions information.
Education
Some College (No Degree) - Business Management
Nicolet College
Rhinelander, WISkills
- Stock management
- Team management
- Stock rotations
- Sales expertise
- Transaction processing
- Customer service and engagement
- Relationship building and management
- Employee coaching
- Inventory control
- Retail operations
- Staff supervision
- Staff scheduling
- Operations
- Records maintenance
- Records management
- Customer relations
- Database management
- Customer service
- Problem-solving
- Performance evaluations
- Customer experience
- Verbal and written communication
- Attention to detail
- Work Planning and Prioritization
- Flexible schedule
- Store opening and closing
- Store operations
- Store organization
- Team building and leadership
- Time management
- Government relations
- Cultural history
- Public speaking
- Reliability
- Multitasking
- Active listening
- Passenger assistance
- Traffic laws compliance
- Patience and tolerance
- Defensive driving
- Hotel procedures
Timeline
Assistant Store Manager
Family Dollar
11.2023 - 10.2024
LdF Transit Driver/Dispatcher
Lac du Flambeau Tribe
05.2015 - 12.2020
LOTC Hotel Front Desk Clerk
Lake of the Torches Casino
01.2013 - 01.2015
Director of Tribal Operations/ Enrollment
Lac du Flambeau Tribe
10.2010 - 10.2012
Tribal Secretary
Lac du Flambeau Tribe
10.2010 - 10.2012
Enrollment Specialist
Lac du Flambeau Tribe
10.2001 - 10.2011
Some College (No Degree) - Business Management
Nicolet College