Elizabeth Doan
Harlan,Kentucky
Summary
Professional with strong background in case management, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Targeted Case Manager
H & A Counseling Associates
Harlan, KY
03.2026 - Current
- Facilitated client assessments to identify needs and develop personalized care plans.
- Coordinated services among multiple providers to ensure comprehensive support for clients.
- Monitored client progress through regular follow-up meetings and documentation updates.
- Advocated for client access to resources, enhancing service delivery effectiveness.
Case Manager/Career Coach
Boys & Girls Clubs of Appalachia
Harlan, KY
10.2025 - 03.2026
- Maintained accurate and up-to-date documentation of client interactions, progress, and outcomes
- Facilitated regular meetings with clients to review goals, address barriers, and track progress
- Demonstrated cultural sensitivity when working with diverse populations
- Provided career counseling and guidance to a diverse population of students, assisting them in identifying their career goals and developing action plans
- Conducted individualized assessments to evaluate students' skills, interests, and values, helping them make informed decisions about their academic and career paths
Career Advisor
Kentucky Career Center
Harlan, KY
05.2023 - 10.2025
- Assisted clients in identifying their skills, interests and values to help them make informed decisions about their careers.
- Developed and implemented career development plans for individuals from diverse backgrounds.
- Coached clients in the use of online tools such as LinkedIn, Indeed and Monster to assist in their job searches.
- Maintained relationships with employers to identify current trends in the labor market and potential job openings.
- Facilitated one-on-one meetings with clients to discuss progress towards achieving career goals.
- Motivated clients to seek ideal employment situations by constructing precise goals.
- Initiated quality professional connections for counselees to build networks.
- Maintained records of completed training and required recertifications.
- Attended meetings and seminars to obtain information for use in training programs and to inform management of training program status.
Lab Assistant
BIOTAP Medical
Harlan, KY
02.2023 - 05.2023
- Prepared, stored, and transferred samples for testing.
- Ensured compliance with safety regulations in the laboratory at all times.
- Maintained accurate records and documentation of laboratory activities and results.
- Utilized a variety of software programs such as Excel, Access, SPSS. to store data.
- Prepared samples for testing following standard protocols and safety procedures.
- Utilized laboratory software to track and process data.
- Coordinated screening and chemical analysis tests, gathering paperwork and appropriate supplies.
Prior Authorization Coordinator
Harlan Appalachian Regional Healthcare
Harlan, IA
02.2022 - 07.2022
- Coordinator for prior authorization requests regarding radiology and cardiopulmonary diagnostic exams
- Scheduling patient exams for radiology and cardiopulmonary departments
- Liaison between physician offices and Insurance agencies
- EMR and medical documentation review.
Phlebotomist
BIOTAP Medical/Appalachian Community Care
Pikeville, KY
09.2020 - 02.2021
- Performed venipunctures for routine blood tests
- Performed routine drug screening
- Performed routine pregnancy tests
- Documented patient visits and lab results.
MLT (Generalist)
Harlan Appalachian Regional Hospital
Harlan, IA
04.2010 - 03.2020
- Assisted with safe transfusions by conducting tests and completing blood counts
- Analyzed bodily fluids with laboratory equipment and detected anomalies related to diseased states or acute injuries
- Utilized expertise in chemistry, hematology, urinalysis, and coagulation studies to help with the diagnosis of medical issues
- Recorded, reported and posted test results using Meditech and HLAB
- Performed and reviewed Quality Control
- Managed scheduling for night shift technicians
- Performed routine maintenance on Dimension EXL with LM and Dimension EXL 200
- Performed stat, routine, and timed lab draws for Emergency room, inpatients, and outpatients
- Operated and performed laboratory procedures independently on night shift
- Performed chain of custody blood draws for local law enforcement
- Entered patient data and results into a computer database
- Educated patients on lab testing.
MLT (Generalist)
Whitesburg Medical Clinic
Whitesburg, KY
10.2008 - 04.2010
- Utilized expertise in urinalysis, hematology, and phlebotomy to aid in the diagnosis of medical issues
- Performed and reviewed coagulation quality control
- Reviewed and reported lab results.
MLT (Generalist)
Norton Community Hospital
Norton
05.2008 - 10.2008
- Utilized experience in urinalysis, hematology, chemistry, blood bank, and phlebotomy to aid in the diagnosis of medical issues
- Assisted with safe transfusions by conducting tests and completing blood counts
- Performed routine maintenance, quality control, and calibrations for the chemistry department.
Education
Master of Science - Human Services
Walden University
12-2026
Bachelor of Science - Public Health
University of The Cumberlands
Williamsburg, KY05-2023
Associate Degree - Science
Technical College
US05-2008
Skills
- Caseload management
- Progress documentation
- Microsoft Office
- Case management
- Career assessment
- Career counseling
- Verbal and written communication
- Workforce development
- Client advocacy
- Multitasking and organization
Certification
- Targeted Case Manager Certification, 2026
Timeline
Targeted Case Manager
H & A Counseling Associates
03.2026 - Current
Case Manager/Career Coach
Boys & Girls Clubs of Appalachia
10.2025 - 03.2026
Career Advisor
Kentucky Career Center
05.2023 - 10.2025
Lab Assistant
BIOTAP Medical
02.2023 - 05.2023
Prior Authorization Coordinator
Harlan Appalachian Regional Healthcare
02.2022 - 07.2022
Phlebotomist
BIOTAP Medical/Appalachian Community Care
09.2020 - 02.2021
MLT (Generalist)
Harlan Appalachian Regional Hospital
04.2010 - 03.2020
MLT (Generalist)
Whitesburg Medical Clinic
10.2008 - 04.2010
MLT (Generalist)
Norton Community Hospital
05.2008 - 10.2008
Master of Science - Human Services
Walden University
Bachelor of Science - Public Health
University of The Cumberlands
Associate Degree - Science
Technical College