ELIZABETH DORAU
Fairhope
Summary
Regulatory Research Coordinator with expertise in ensuring compliance with FDA guidelines for drug trial studies. Proven track record in managing study lifecycles, conducting training sessions, and utilizing Microsoft Office Suite for precise documentation. Demonstrating adaptability, multitasking abilities, and a commitment to excellence in diverse work environments. Versatile professional background as a home bakery owner and veterinarian technician.
Overview
18
18
years of professional experience
Work History
Front Desk Medical Receptionist
Northcutt Dental
09.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
Regulatory Research Coordinator
Nebraska Cancer Specialists
09.2023 - 05.2024
- Ensured compliance with FDA guidelines for over 50 drug trial studies, collaborating with medical staff
- Conducted extensive training sessions, enhancing study knowledge and protocol adherence
- Managed study lifecycle, including initiation and closure, maintaining high regulatory standards
- Utilized Microsoft Office Suite for documentation and reporting, ensuring data accuracy
Owner/Baker
Cupcake Boyfriend Bakery
03.2020 - 05.2024
- Managed all aspects of a home bakery, handling orders, accounting, and supply procurement
- Increased business exposure through craft shows and farmer markets, leading to higher sales
- Produced a variety of baked goods, from cupcakes to large decorated cakes, for various occasions
- Self-taught in cake decorating, continuously improving skills to meet customer expectations
- Oversaw inventory and supply orders for bakery, store, and spa, maintaining optimal stock levels
- Handled financial transactions and QuickBooks entries, ensuring accurate record-keeping
- Coordinated events and promotions, boosting store visibility and customer engagement
- Resolved customer issues and scheduled spa appointments, enhancing client relations
Veterinarian Technician
VCA Animal Hospital
01.2013 - 05.2015
- Assisted veterinarians and technicians in surgeries, dentals, and routine visits, ensuring optimal care
- Managed hospital and exam room cleanliness, contributing to a safe and hygienic environment
- Explained billing and treatments to clients, enhancing customer understanding and satisfaction
- Performed bloodwork and x-rays, aiding in accurate diagnoses and effective treatments
- Provided overnight care and emotional support for animals, improving patient recovery and well-being
Manager
Three Dog Bakery
01.2007 - 06.2011
- Managed store operations with 6 associates, ensuring efficient workflows and customer satisfaction
Education
Associates - Applied Science in Veterinary Technician
Vatterott College
Omaha, NE01.2015
High School Diploma -
Westside High School
Omaha, NE05.2006
Skills
- Computers
- Multitasking
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Customer service
- Electronic health records
- Medical billing
Personal Information
- Age: 37
- Nationality: American
Hobbies and Interests
- Exploring beaches
- Downtown Fairhope
- Hidden gem trails
- Exploring new food scenes
- Art
- Reading books
- Baking
Timeline
Front Desk Medical Receptionist
Northcutt Dental
09.2024 - Current
Regulatory Research Coordinator
Nebraska Cancer Specialists
09.2023 - 05.2024
Owner/Baker
Cupcake Boyfriend Bakery
03.2020 - 05.2024
Veterinarian Technician
VCA Animal Hospital
01.2013 - 05.2015
Manager
Three Dog Bakery
01.2007 - 06.2011
High School Diploma -
Westside High School
Associates - Applied Science in Veterinary Technician
Vatterott College
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