Elizabeth Dossous
Waco,TX
Summary
Dynamic and experienced project management professional with a proven track record in client implementation, project leadership, and maximizing Annual Contract Value (ACV). Skilled in leading cross-functional teams, defining project scopes, and implementing risk management strategies. Committed to aligning project deliverables with organizational goals and excelling in high-paced, diverse work environments
Overview
3
3
years of professional experience
Work History
Client Success Manager
SkillDirector
11.2023 - Current
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Streamlined communication between clients and internal teams for smoother project execution.
- Developed strong relationships with key stakeholders, fostering long-term partnerships and loyalty.
- Analyzed client feedback to identify areas of improvement for product offerings and services.
- Managed a diverse portfolio of clients, ensuring timely delivery of products and services to meet their unique needs.
Director of Property Operations
Servitas
06.2021 - 10.2023
- Led project teams focused on client implementation, adhering to project management best practices.
- Defined project scopes, timelines, resource allocation, and risk management strategies with emphasis on ACV recognition.
- Monitored project progress, reported key metrics, and provided updates to senior management.
- Mentored junior team members and collaborated with cross-functional teams to align project strategies with organizational goals.
- Oversaw property projects throughout their lifecycle, ensuring team adherence to project management procedures and timelines.
Education
Master of Arts - Business Administration And Management
Park University
Parkville, MD05.2023
Bachelor of Arts - Political Science
Florida Gulf Coast University
Fort Myers, FL05.2014
Skills
- Project Management
- Client Implementation
- ACV Recognition
- Cross-Functional Team Leadership
- Risk Management
- Effective Communication
- Stakeholder Engagement
Timeline
Client Success Manager
SkillDirector
11.2023 - Current
Director of Property Operations
Servitas
06.2021 - 10.2023
Master of Arts - Business Administration And Management
Park University
Bachelor of Arts - Political Science
Florida Gulf Coast University
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