Elizabeth D Thompson
De Soto,Mo
Summary
Hardworking leader focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to customer and business success.
Overview
14
14
years of professional experience
Work History
Credentialing Specialist
CIGNA Evernorth
De Soto, MO
08.2022 - 10.2025
- Managed provider credentialing processes to ensure compliance with regulatory standards and internal policies.
- Streamlined verification procedures, enhancing accuracy and reducing processing time for credentialing applications.
- Collaborated with cross-functional teams to resolve discrepancies in provider documentation efficiently.
- Developed training materials and conducted sessions for new staff on credentialing best practices and systems usage.
- Ensured ongoing monitoring of provider credentials, maintaining up-to-date records in compliance with industry standards.
- Collaborated with healthcare providers to gather necessary information for accurate credentialing decisions.
- Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
- Conducted primary source verifications such as background checks and board certifications.
- Safeguarded confidential provider information by adhering to strict data privacy regulations and company policies.
- Facilitated communication between departments, resulting in improved collaboration during the credentialing process.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Received and evaluated applications to look for missing and inaccurate information.
- Demonstrated excellent problem-solving skills when confronted with complex issues or discrepancies during the credentialing process.
- Expedited the onboarding process for new providers, ensuring timely completion of all required documentation and verifications.
Loan Coordinator
First State Community Bank
De Soto, Mo
11.2020 - 08.2022
- Monitored pipeline by communicating with underwriters and processors.
- Resolved customer complaints through research and investigation.
- Gained knowledge of products and programs offered to educate clients about various product solutions.
- Took applications and collected income and asset documentation to enable underwriting and prompt loan decisions.
- Reviewed loan agreements for completeness and accuracy.
- Assisted clients through loan application process cycle through closing.
- Met with clients to complete application documentation, answer questions and resolve concerns or complaints.
Customer Service Teller
First State Community Bank
De Soto, Mo
11.2018 - 11.2020
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Smoothly opened, closed and updated accounts and savings plans for customers.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Required minimal oversight to complete job tasks, meeting all deadlines and goals.
- Kept work area organized and clutter-free.
- Maintained good working relationship with co-workers and management.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
Customer Service Manager
First State Community Bank
Hillsboro, Mo
06.2015 - 11.2018
- Developed strategic plans for continued improvement.
- Managed billing and customer service team processes.
- Coordinated and oversaw training of new customer service team members.
- Created action plans for high-volume periods.
- Provided guidance and long-term solutions to customers with issues.
- Handled staff operations, including inbound and outbound calling.
- Improved team member performance through motivation and training.
- Oversaw day-to-day operations and special projects in fast-paced work environments.
- Forecasted expected demands and created plans to accomplish objectives within set budgets.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Communicated policy updates to department, answered questions, and monitored compliance.
Teller
First State Community Bank
Hillsboro, Mo
06.2011 - 06.2015
- Employed excellent money handling abilities to operate and balance cash drawer daily.
- Updated customer accounts with new balance, payment, and transfer information.
- Contributed to bank's successful referral program and used applicable technology and programs to effectively show results.
- Handled diverse customer needs to develop and retain loyal relationships.
- Listened to customers and recognized stated and unstated needs to effectively cross-sell bank products.
- Followed company and regulatory policies to protect customer and bank assets.
- Served as first point of contact for clients and displayed positive first impressions through friendly and expert customer service.
- Complied with applicable banking laws and regulations and followed company security and operational procedures.
- Verified the integrity of deposit checks and money orders to protect customers and the bank from fraud.
- Supported customers by coordinating special actions like ordering new bank cards and personal checks.
- Developed relationships with customers, suggested suitable bank services, and met banking needs.
- Collected payments for mortgages, loan balances and public utilities on behalf of the bank's customers.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating discrepancies.
Education
Associate of Arts - General Studies
Mineral Area College
Park Hills, Mo05.2011
High School Diploma - undefined
De Soto High School
De Soto, Mo05.2009
Skills
- Serve customer needs
- Organization
- Training
- Customer relationship building
- Proficient in Microsoft Applications
- Complete loan applications
- Multitasking
- Quick learner
Timeline
Credentialing Specialist
CIGNA Evernorth
08.2022 - 10.2025
Loan Coordinator
First State Community Bank
11.2020 - 08.2022
Customer Service Teller
First State Community Bank
11.2018 - 11.2020
Customer Service Manager
First State Community Bank
06.2015 - 11.2018
Teller
First State Community Bank
06.2011 - 06.2015
Associate of Arts - General Studies
Mineral Area College
High School Diploma - undefined
De Soto High School