Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elizabeth Duerson

Bellingham,WA

Summary

Over 15 years of creating an excellent customer experience building rapport with diverse communities, resulting in long term client relationships. Proven leadership and management abilities throughout my career, increasing sales, company visibility and success. My skills in training up to 30 employees ensures that I will maintain a healthy environment where all employees are supported and empowered to thrive and reach their full potential.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Owner/Baker

Totally Baked Cookies
08.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.

General Manager

Little Caesars Pizza
11.2016 - 08.2018
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Store Manager

Mens Wearhouse
05.2011 - 03.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Education

Diploma - General Education

Burkburnett High School
Burkburnett, TX

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Staff Management
  • Business Management
  • Marketing
  • Staff hiring
  • Employee Development
  • Customer Service
  • Team Leadership
  • Effective leader

Certification

ServSafe manager

Timeline

Owner/Baker

Totally Baked Cookies
08.2019 - Current

General Manager

Little Caesars Pizza
11.2016 - 08.2018

Store Manager

Mens Wearhouse
05.2011 - 03.2014

Diploma - General Education

Burkburnett High School

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